5500 NW 69th Ave, Lauderhill, FL 33319, United States
I am very happy to be able to leave this review. Let me start this review by saying that Pacifica Senior living Forest Trace is a Wonderful place. We felt very fortunate when we found this Place for my sister Maria. Who had moved here from New York, We knew from the moment we walked in to meet Mr Rick Drew for a tour of the place that this was going to become a home away from home for my sister. This community is in a beautiful setting with big, mature trees and is surrounded by a large lake. It has spacious and breath taking walking paths . the covered Patio makes it posible for residents and their families to enjoy the outdoors almost all the time. The inside of the community is comfortable and home like. This is and Active and Lovely community But, as important as that is . What is even more importanr is the friendly, caring team members that work here. We had the pleasure of visiting with Rick Drew, the leasing agent. Who not only was extremely knowledgeable about his community and senior living but was tremendously kind and caring who for the time my sister has lived there has gone above and beyong to address help with any issues that arise. I know when I refer a family here, they will be treated with the outmost respect and dignity like they have treated my sister Maria. I will highly recommend you stopping by for a visit. All of my Family is very Grateful to have found a community that is the full package.
Read More ReviewsI am very happy to be able to leave this review. Let me start this review by saying that Pacifica Senior living Forest Trace is a Wonderful place. We felt very fortunate when we found this Place for my sister Maria. Who had moved here from New York, We knew from the moment we walked in to meet Mr Rick Drew for a tour of the place that this was going to become a home away from home for my sister. This community is in a beautiful setting with big, mature trees and is surrounded by a large lake. It has spacious and breath taking walking paths . the covered Patio makes it posible for residents and their families to enjoy the outdoors almost all the time. The inside of the community is comfortable and home like. This is and Active and Lovely community But, as important as that is . What is even more importanr is the friendly, caring team members that work here. We had the pleasure of visiting with Rick Drew, the leasing agent. Who not only was extremely knowledgeable about his community and senior living but was tremendously kind and caring who for the time my sister has lived there has gone above and beyong to address help with any issues that arise. I know when I refer a family here, they will be treated with the outmost respect and dignity like they have treated my sister Maria. I will highly recommend you stopping by for a visit. All of my Family is very Grateful to have found a community that is the full package.
I was completely unprepared for the possibility of leavings my family and moving to anther state I did not have much desire of participating or taking decisions. I was just lost and missing my grand kids immensely. But I have my sister's support and determination to find MY NEW HOME . The selection was hard from the beginning; the prices, the services, the staff, the building, the location... But, when we came to PACIFICA SENIOR LIVING FOREST TRACE, the staff was cordial and attentive, our interview with the Leasing Agent MR. RICK DREW was professional, empathetic, relaxing. He is present, always, when you need his time. He is a good listener. The building is clean, quiet, plenty of natural light, the apartments are spacious and the outside beautiful to contemplate or exercise. THIS IS MY HOME!
Avoid This Facility – Poor Conditions & Unprofessional Staff If you’re looking for a safe, well-maintained, and compassionate environment for your loved one, look elsewhere. My late grandmother lived here, and our experience was nothing short of disappointing. The building is run-down, with elevators constantly out of order, making it extremely difficult for elderly residents to get around. The business office is a nightmare—impossible to reach, unresponsive, and completely unhelpful. Heidi, in particular, never returns phone calls, making even the simplest tasks frustrating. The staff, rather than being caring and professional, are often rude and dismissive. It’s clear that management prioritizes money over resident well-being, with little effort put into improving conditions. This place should absolutely be inspected by the state. I would never recommend sending a loved one here.
Senior living communities, to be successful must be able to deliver on the promises made by their sales teams. An empty promise is the quickest way to guarantee and empty community. My first impression of Forest Trace several months ago was very good. The grounds were attractive, warm, and tranquil. The building, made of concrete and mortar, too was attractive, but that’s not what makes it a good place to live. The construction is important, but good customer service, hospitable staff, and exceptional care is what makes the difference. I have served seniors for more than a decade and I have become quite good at recognizing genuine quality service and care. It is obvious to me after observing the operation for three months that Forest Trace does both very well. My hat’s off to the leadership.
I rarely write reviews but I’ve come to understand how important they have been in helping me make even the tough decisions easier. It was hard to move my mother between assisted living communities but she (and I) could not be happier. I specifically waited a few months since she’s moved to give my honest review/feedback. While bumps will always happen, there are no regrets only wonderful things to say. The food is excellent with plenty of options for everyone, the apartments very spacious (older building) with full size kitchens and laundry unity (unheard of in AL’s) and the landscaping is always well kept. Since it’s an older building maintenance is quite busy but they are always ready to help. We would have not been able to do this without Denise Higgins at sales - professional, kind and always going out of her way to be available even on weekends. A special thank you also to the Executive Diretor Stephen Fornataro for all his help through the transition into the community. And a very special mention and huge thank you to Indie (Community Services) Jewel, Maureen and Jackie (front Desk for their never ending patience) and Vicki (Activities Director) for her support. The nurses and aides are the best too, always always smiling and ready to help at a moments notice. Overall I can say the experience since moving in has been 5 stars! Thank you
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