8500 W Sunrise Blvd, Plantation, FL 33322, United States
The staff at this facility are amazing. This is a mission-driven organization that treats the residents as if they are members of their own family. I am so relieved that my mother lives in a place that I can trust. The facility itself is also quite nice and they put the investment in to keep the place in great shape. I feel lucky that my mother moved here and I highly recommend Five Star Premier Residences of Plantation.
Read More ReviewsThe staff at this facility are amazing. This is a mission-driven organization that treats the residents as if they are members of their own family. I am so relieved that my mother lives in a place that I can trust. The facility itself is also quite nice and they put the investment in to keep the place in great shape. I feel lucky that my mother moved here and I highly recommend Five Star Premier Residences of Plantation.
Unfortunately, I am stuck posting an accurate yet negative review to hopefully get the attention of ownership for a multitude of reasons. My relative moved in approximately 6 months ago and, in that short time, so many things have gone downhill. The dining was reasonable and sometimes good for about one month, then an abrupt and obvious change happened. Many key kitchen personnel evidently quit and the food quality, preparation, and service suffered immensely. Proper hiring has not taken place and residents are being provided with an awful dining and food experience. It’s so obvious that this boils down to not wanting to spend money on the right chef and kitchen/dining staff. Recently, this property also lost the general manager. The results of this loss are nearly as evident as the dining deficiencies. Even basic requests aren’t fulfilled. For instance, my relative’s filter for their AC hasn’t been changed in months, despite a request. Not nearly as large as the dining issues, but just a minor example of the trajectory of even the most basic day to day issue management. I am confident that with hiring of proper personnel and better attention to management and care for residents that this is a property that can return to where it was when it was actually receiving good reviews. When it does, I will gladly revise this review. Unfortunately this is a population of residents that often refuse to speak for themselves on Google, but I hope they start to shed light on what is going on here.
Think twice and do your homework before placing your loved one at this facility. Our mother lived at this Assisted Living for 11 months and every single month presented incredible challenges. Her care was BARE MINIMUM at best. Bare minimum house keeping. Bare minimum hygiene. Repeated and documented lapses in her medication schedule and twice her medications were mixed up. She received ZERO assistance at meal time which resulted in significant weight loss. When COVID outbreaks occur, and they will occur everywhere, this facility delivers meals to each residents room in a bag tied in a tight knot that most elderly people cannot open and there will be ZERO support or assistance given to your loved one. Each elderly residents is expected to fend for themselves for weeks! The level of neglect was and is astonishing. Our family has over TWENTY written complaints which yielded little to no resolution. We have many photographs that show filthy floors, filthy bathrooms, mold in the shower, and staff congregating in hallways instead of tending to residents. They boast about laundry services but the washing machines and dryers are very small yet the staff will cram it beyond capacity and clothes are not thoroughly cleaned. Beds are made even if the sheets are soiled or blood stained. They boast having cute little patios at each apartment but housekeeping doesn’t clean this area at all. The rooms are poorly lit and the showers are quite unsafe as they have a significant ledge to step over, which is dangerous. The staff has very little regard or respect for residents and all day long they are speaking loudly in the hallways at eachother completely ignorant of how disruptive or disturbing this can be to the elderly.
My mom moved into Five Star Residences of Plantation about 1.5 years ago, and I have visited her many times. In short, its a great place to live, she is 79. The food is really good in the dining room, and the staff are all very respectful and the activities are well planned and fun for her. We also like the fact that there is in house wellness center, and a home health aid office right there. She got sick, had problems walking, it didn't seem to be getting better, so we felt we needed to move her to assisted somewhere else. Well, she healed up and now I'm moving her back in. Thanks to David and Maria in the front office for helping out and being compassionate. We love 5 Star and would recommend it to anyone considering a senior community.
I would not let my parents, grandparents, aunts, uncles anybody that I love ❤️ stay here. If they only knew what goes on in the kitchens! It’s sad to say the least.
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