476 Varnum Ave, Lowell, MA 01854, United States
Never mind nice clothing WITH labels attached disappearing. My mother entered Fairhaven dementia ward only a few months ago with a wedding band and mother's ring. Why did we not remove them? Because her arthritic fingers prohibited easy removal upon admittance. Rings FH denies she was wearing when admitted because they weren't on her property list. She falls ill and dies in less than 24 hours. "Where are my mother's rings; the ones I have pictures of her wearing 2 weeks ago while in the Fairhaven facility? Do they hold much value? Absolutely not. However, after being on my mother's finger >71 & 55 years respectively, you bet I'm angry!
Read More ReviewsNever mind nice clothing WITH labels attached disappearing. My mother entered Fairhaven dementia ward only a few months ago with a wedding band and mother's ring. Why did we not remove them? Because her arthritic fingers prohibited easy removal upon admittance. Rings FH denies she was wearing when admitted because they weren't on her property list. She falls ill and dies in less than 24 hours. "Where are my mother's rings; the ones I have pictures of her wearing 2 weeks ago while in the Fairhaven facility? Do they hold much value? Absolutely not. However, after being on my mother's finger >71 & 55 years respectively, you bet I'm angry!
This place is a nightmare, and its 2-star rating is generous. My mother was here for rehab after surgery, and the experience was beyond appalling. The staff were not just unfriendly but outright disrespectful. When she called for help, it often took over 30+ minutes for anyone to respond. There was much more that is too much to list. This neglect led to multiple falls—completely unacceptable. The excuse of being understaffed doesn’t cut it anymore. You are responsible for people’s lives, and this level of care is disgraceful. If you love your family, keep them as far away from this facility as possible until they make improvements. To the ownership of Fairhaven: Take an honest look in the mirror. On your website it says “Fairhaven offers compassionate and excellent care for your loved ones…”. The majority of these reviews tell a different story, and there’s no way you entered this business aiming for a 2.6 out of 5. Take pride in what you do and make things right.
Please make sure if you have family or friends here that you are ALWAYS checking on them. This place does not take care of your loved ones. They do not change them. They let them stay in there own urine and feces for hours unless someone says something to them. They do not have their nail or toenails cut. They let their patients (known for falling) fall and even state (the director)they have the right to fall. Like anyone wants to fall and get hurt! This is an unacceptable! They do not put alarms on their beds to know when they fall out of bed as well as there are no rails on the beds to keep them from falling. Their doors are kept shut so how would they know if someone falls out of the bed? So patients could be stuck on the floor for God knows how long before they are helped! The whole locked unit wreaks of urine. Tables are always dirty. This is not a sanitary environment and can cause infections that your family might not survive from. Or elderly and veterans deserve better treatment! Please please please check on your loved ones and if you're able to help them try your best to get them to a place that actually cares for them! This place is NOT it! Added after automated response My review is accurate it's exactly what I have seen. There is no reason for me to call the director since nothing is done about the unsanitary care I've seen! Would love to see you pass a surprise inspection of any kind!
My Family member has been here since 2-14-24 and I couldn’t be happy enough with the care he is receiving here. All the staff is so caring and supportive. The place is immaculate and never has an odor that some places have a tendency to have. Fairhaven definitely deserves the 5 stars!!!
So Amy is just wonderful on the dining. It's a good team.
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