Evergreen Retirement Residence

Victoria Massengale

Please do not consider this home for your loved ones. My brother lived here for about eight months. He was not in the best of health when me moved in, obviously, but I noticed a huge decline during his time there. First, I noticed some cognitive decline and asked for months for them to get him into a neurologist for testing. They kept saying "we've asked the doctor for a referral and are just waiting on an appointment". Had that appointment happened, his cancer would have been found seven months sooner, and his quality of life would have been so much better. They called me at one point to say he passed out. They said he "refused transfer to the hospital". For the next week, I kept asking for a Neurologist; he clearly had some event that needed to be checked out. They eventually admitted he was given the wrong medication and passed out. They said it was a sedative, but I have no idea. When I was there, it was common for his room to reek so terribly of urine, I couldn't stay in the room. His refrigerator was moldy, they called one day to say they were going to replace his water bottle - it was moldy. The only thing ever in that bottle was water, they let it sit for so long that it was unusable. I brought cleaning supplies to clean the room myself. The room are the size of a small dorm room, yet I had to rinse the mop out every few feet. I must have rinsed it ten or twelve times and the rinse water was absolutely black every time. At one point, he was in the hospital for over a week; I went by to grab a few things and there was STILL FECAL MATTER ON HIS SHEETS. His bed was made, but the poopy sheets were still on it. Who does that??? When I left the room, I noticed a gentleman sleeping on the patio with a lit cigarette in his hand. I received a call one evening to say he had fallen. They were supposed to look in on him every two hours. I was told the staff member had seen him 45 minutes before, then when they went to give him his medication, he had fallen on the floor. The reality is that another resident's dog found him. When the resident tried to get their dog, they saw him on the floor and called for a staff member. At the hospital, I noticed his toe nails were so long that they actually curled under his toes. I understand they may not trim them, but let me know, and I'll take care of it for him. On top of everything, he had items stolen. He liked to keep $40 in his wallet so he didn't feel like he had no money, twice it was taken. Our mother's watch was also stolen; it wasn't worth anything, but it was the only thing he had of hers. Many of the staff really have their hearts in the right place. But Evergreen is so short-staffed that they can't do their job. Additionally, they've recently brought in a new director who seems incredibly inexperienced and absolutely awful at her job. When we finally removed his belongings from his room, we had to wear masks; it smelled so bad. At that point, he had not been there for over two weeks, and it still had not been cleaned. There's so much more I could write. Bringing him chili dogs when he returned from his chemo treatments, the filth of the place in general, and the "you know how the sister is" comments (yes, I loved my brother and was an advocate for him, THAT'S how a sister should be!) Please, please, please, do not bring your loved ones here. It's an awful place. The people running it don't care about your family or friend; they aren't there to serve them. I can not imagine how his care would have been had I not been there every day. The photo with the woman is the photo the Director, Tanja, has on her TicTok page.