495 Alexandra Blvd, Crystal Lake, IL 60014, United States
I cannot speak highly enough of Encore Memory Center in Crystal Lake. My mother has been a resident there for just a little over a year now and it was the best decision we ever made. She is safe and cared for and loved. The staff at Encore is always so kind and friendly, the exact traits you want in caregivers who are looking after your loved ones. What puts Encore above others for me is the fact that the residents have free rein of the entire facility, not just a room in the back corner of a larger facility. My mom is also challenged daily by the activities and games that both Shannon and Annie put together on a daily basis. You can trust your loved ones aren’t just parked in front of a tv all day. I highly recommend this facility to anyone who has a loved one with Alzheimer’s. If you have to make the difficult decision to move them into a facility, this is the one you should choose! 💜
Read More ReviewsI cannot speak highly enough of Encore Memory Center in Crystal Lake. My mother has been a resident there for just a little over a year now and it was the best decision we ever made. She is safe and cared for and loved. The staff at Encore is always so kind and friendly, the exact traits you want in caregivers who are looking after your loved ones. What puts Encore above others for me is the fact that the residents have free rein of the entire facility, not just a room in the back corner of a larger facility. My mom is also challenged daily by the activities and games that both Shannon and Annie put together on a daily basis. You can trust your loved ones aren’t just parked in front of a tv all day. I highly recommend this facility to anyone who has a loved one with Alzheimer’s. If you have to make the difficult decision to move them into a facility, this is the one you should choose! 💜
My mom has been in Encore a little over two years and has been treated very well. Staff seems to be very attentive and the residents seem to be very well taken care of. There are plenty of activities to keep the residents busy and it is clean. One of my only complaints is they have a transportation van that is never utilized. This weekend it sat in the parking lot as well as many other weekends. I was told it is shared between the Bolingbrook and Barrington locations, but when it comes to Crystal Lake, it is never used. It would help family members and give them a break from taking their loved ones out. I know many residents have severe dementia, but there are some that would understand like my Mom and enjoy maybe seeing different scenery than the inside of the building all day. When I asked in the past when it will be used, they said it had to be wrapped and that’s all done and it looks beautiful. Then something about the person driving it needed to get a special license…but that was many months ago, so just wondering what the holdup is. 🤷♀️ I did bring it up to the new director of wellness, so hopefully it will change 😊
My dad is at Encore and I couldn't have asked for a more wonderful home for him. The staff is caring and loving. The facility is kept spotless. The nurses Maureen, Magie and Roxanne are attentive, responsive and fun. The entire staff is wonderful, I couldn't imagine better caregivers for my father. The activities are engaging and fun for the residents. My brother and I feel blessed that our dad is at Encore, Crystal Lake!
I would like to express my appreciation to Executive Director Lyric. My wife Gail is a resident of the Crystal Lake facility. I was rather nervous and perplexed as I moved Gail from Clarendale Assisted Living to Encore. Lyric was very professional and put me at ease. She explained everything in detail and asked for my input. After talking with her, she put me at ease. Gail has been at Encore a month. I have met Lily, Maureen, Maggi and Shannon. All of her staff on the scale of 1 to 10, with 10 being the highest, I would rate them all 10. All staff are pleasant and caring. I feel I made a good choice sending Gail to Encore. Please take note you very lucky to have such good professionals. Good team members are hard to come by. I was in the work force for 50 years, so I speak from experience. From: Jack Repta
My mother, Vivian, was at Encore for a short period of time before she passed away. We knew from the first visit that this was the place for our mom. During her stay, she was treated as family. They attended to her every need and made her feel special. They reminded her daily that she was loved. The Encore staff also treated our family as one of their own. When my mom was in the hospital, Lisa would visit her and bring candy and flowers. I would highly recommend this facility to anyone who is looking for a family environment for their loved ones.
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