13798 Cygnus Dr, Orlando, FL 32828, United States
We had an exceptional experience while our family member resided at Encore. We had an emergent placement need that they went above and beyond to accommodate. The admissions and move in process were seamless. The care and compassion the staff showed our family was beyond our expectations. They took great measures to help alleviate the stress involved with transitioning our loved one to the next phase in care. Simone, Monica, Sue and the entire Encore staff, we are so thankful for you!
Read More ReviewsWe had an exceptional experience while our family member resided at Encore. We had an emergent placement need that they went above and beyond to accommodate. The admissions and move in process were seamless. The care and compassion the staff showed our family was beyond our expectations. They took great measures to help alleviate the stress involved with transitioning our loved one to the next phase in care. Simone, Monica, Sue and the entire Encore staff, we are so thankful for you!
Last year my sister and I needed a safe place for our mother who was still living at home at the age of 95, but was showing signs of dementia. A friend of hers had recently moved to Encore at Avalon Park and she and her daughter let us know how much she enjoyed it there. We met with Simone at Encore and she was happy to give us a tour of the facility. She also helped us through the application process and all of the details regarding moving and making sure Mom was comfortable there. We moved Mom to Encore in June of 2023 it was her home until she passed in July of this year. The core staff were kind and caring and it showed in how she was treated every day. She spent her last year involved in the different activities put on by the wonderful activities staff at Encore. We feel that her care at Encore and being involved in the activities greatly enriched her last 13 months of life. I truly appreciate Simone, the nursing and caregiving staff and the activities staff at Encore. 🩷
Approximately five months ago, our family had to make a tough decision about Assisted Living for our loving Aunt. After checking out a few places, we immediately chose Encore in Avalon as our first choice. We had the honor of meeting Simone Rivera, a true professional and a blessing from above. Simone is very passionate, and her work ethic is outstanding. Simone made herself available for all of us and made our transition seem less. All the staff members are beneficial and genuinely care about the residents. I spend several days a week at Encore. It's always spotless inside and outside on the grounds. I highly recommend Encore based on my personal experience.
We were very fortunate to have found Encore for my mom, thanks to Premier Senior Consultants. From the moment we stepped into the lobby we felt like it was the right place for her. Once me met with Simone the Marketing Coordinator, it was confirmed. She is so passionate about her work and it is evident in everything she does. She wears many hats and has done all she can to made us feel so welcome and answered all our questions and concerns with such care and knowledge. She made the process of transitioning my mom to the facility go so smoothly, encouraging me every step of the way. She continues to go above and beyond to help with anything we need. I have to say, the entire staff has been so kind and loving to my mom. It is evident in how they care for her and love on her. We are blessed to know that she is in a safe environment with people that care for every resident. I have peace of mind knowing that she is in good hands at Encore!
My mother had a stroke in 2014. She has lived in three different care facilities over the past 10 years. Encore Assisted Living is by far the best managed and the nursing care is without equal. Simone Rivera has been a godsend. First when she helped coordinate the move to the facility close to the Thanksgiving holiday. Then acting as a single point of contact when my mother had medical issues. Simone really goes above and beyond! I highly recommend Encore!
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