660 N Broad St, Lansdale, PA 19446, United States
Very scary dementia unit without any supervision. Staff are nice but are very hard to communicate with. Management is controlling and very mean and nasty. Beware
Read More ReviewsVery scary dementia unit without any supervision. Staff are nice but are very hard to communicate with. Management is controlling and very mean and nasty. Beware
My mom was there for their PT in the skilled wing. I want to thank you all from the bottom of my heart. PT got my mom walking better than before. What an awesome group of people. The skilled nurses and aids were so very good to my mom. Exceptional care. I would like to personally thank Marie and Cecilia for the best care for my mom. The CEO Walks around the facility and asks the family and residents how they are. He cares. I would highly recommend this place. Very clean too.
Elm terrace skilled is horrible facility. The residents are served cold lunch and dinner often and their meals tickets never have what they request on them. A few times I noticed that if they stated they didn’t want eggs, eggs would still be placed on the plate, its carelessness and unfair. A few residents were in pain because the Med nurse was so overwhelmed and backed up that they are never given medications at the proper time. Also Jackie in HR department is very rude and unprofessional. She doesn’t care to help out with concerns and has a very nasty disposition. The only Plus I will give this facility is that it was clean, housekeeping does well with the upkeep! The two front desk clerks on the skilled floor were also amazing and very friendly!
My sister is now living in Skilled Nursing at Elm Terrace. I moved my sister from a skilled nursing facility in NYC which was a horrific experience. So I have a very clear point of comparison. My sister is not just existing but is thriving. My sister's room has a lovely view and is well appointed. My sister eats in a dining room three meals a day. Her first week there she was already attending physical therapy. My sister takes part in activities that keep her socially and mentally engaged. My sister goes to the library, hairdresser and nail salon. I could not ask for a better experience. While all of the above topics are important the thing that stands out is the care. Her care is extraordinary. I could not be more satisfied. If you are looking for a location for your loved ones, look no further Elm Terrace Garden is all you need.
I have had the honor of meeting some of the staff at this facility. It seems like not only do they really enjoy their jobs, but they also treat the guests there very well. As I walked through the hallways getting a tour with an employee name David N. all the guests smiled and said hello to him as he held open elevator doors for guests and knew them all by name. To me finding a place to live and having a happy environment go hand and hand and I would definitely recommend this place to anyone interested in senior living.
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