16700 Ella Blvd, Houston, TX 77090, United States
Please do not put your elderly loved one in the memory care unit here. They have 2 caretakers for 20 people. My mother was verbally abused often, like the caretakers aren't trained for dementia. I went down there with videos multiple times. They did not check on her one night for 17 hours and by the time I got there, her pillow was saturated in urine. She went in there using a walker and fell several times. They put her in wheelchair, I asked them to stop multiple times. She hasn't walked since. The last night she was there, the workers dropped her in the floor, naked, and stood the belittling her for 20 minutes. They kept telling her to get off the floor, when she can't even walk. They finally had a young man who picked her up and threw her in the bed, then started laughing. I can't undo what happened to my mom. This place is awful. BEWARE.
Read More ReviewsPlease do not put your elderly loved one in the memory care unit here. They have 2 caretakers for 20 people. My mother was verbally abused often, like the caretakers aren't trained for dementia. I went down there with videos multiple times. They did not check on her one night for 17 hours and by the time I got there, her pillow was saturated in urine. She went in there using a walker and fell several times. They put her in wheelchair, I asked them to stop multiple times. She hasn't walked since. The last night she was there, the workers dropped her in the floor, naked, and stood the belittling her for 20 minutes. They kept telling her to get off the floor, when she can't even walk. They finally had a young man who picked her up and threw her in the bed, then started laughing. I can't undo what happened to my mom. This place is awful. BEWARE.
I left my information on their website and, shortly after, received a call from Steve. After our chat, he sent to my email, information regarding the types of services better able to assist me. Thank you, Steve, for your kindness and professionalism!!! You have outdone yourself.
I recently had the pleasure of visiting Ella Springs and I must say that it was truly an exceptional experience. The facility is beautifully designed and decorated. The rooms are clean. It’s evident that the managements and staff went above and beyond to ensure that every resident felt special and valued. Residents look happy, enjoying delicious food and well planned activities.
Ella Springs is an amazing assisted living home! Everyone there, tenants and employees, are wonderful and go above and beyond. My loved one was so happy there, always doing events and staying active. They have constant events going on to entertain, not just their tenants but their families as well! Don't miss out on either your loved one or yourself getting a place here!
I've been with Ella Springs Senior Living for 1.6 years now and absolutely love this community. This is my eighth senior living community, and it will be my last. The Executive Director and owners are fantastic! For once, I can say for the first time in eight communities, I absolutely love getting up in the morning to come here. They really care about the residents, as well as the associates. All the associates employed currently love their jobs. We will not tolerate unhappy employees, and those that were unhappy or don't want to provide the best care in the senior living industry are no longer employed with Ella Springs Senior Living. Awesome Community!
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