2100 San Pablo Ave, Berkeley, CA 94702, United States
We were rushing to find an assisted living community for my father following his stroke, and wanted a place where we knew he'd be well cared for, but also encouraged and supported in his recovery and continued independence. I was thrilled to find Elegance, an absolutely lovely community in a fabulous part of Berkeley. They made the transition and move-in so smooth for us, and my dad felt not just welcomed, but embraced. The staff is fantastic, the physical space is wonderful and the food is excellent. They have worked closely with us to smooth out any bumps and have been super helpful as we navigate this new life for my dad. Best of all, my own kids LOVE spending time there with grandpa, because Elegance is comfortable and friendly (the staff gives them ice cream nearly every time :). My favorite part is the Art Room, which residents and visitors get to use anytime they like.
Read More ReviewsWe were rushing to find an assisted living community for my father following his stroke, and wanted a place where we knew he'd be well cared for, but also encouraged and supported in his recovery and continued independence. I was thrilled to find Elegance, an absolutely lovely community in a fabulous part of Berkeley. They made the transition and move-in so smooth for us, and my dad felt not just welcomed, but embraced. The staff is fantastic, the physical space is wonderful and the food is excellent. They have worked closely with us to smooth out any bumps and have been super helpful as we navigate this new life for my dad. Best of all, my own kids LOVE spending time there with grandpa, because Elegance is comfortable and friendly (the staff gives them ice cream nearly every time :). My favorite part is the Art Room, which residents and visitors get to use anytime they like.
2,elegance employees went out of their way, made extra effort to help me (find the iron and the ironing board). thank you Tatiana and Hector! 2 outstanding employees who care about doing a good job for the residents. we all appreciate you!
Thank you Elegance Berkeley! My grandmother was in another community much farther away and in-and-out of skilled nursing. We wanted to move her closer to me and fast because she was declining rapidly due to isolation. That's when we found Elegance. Molly Gleason-Kodama, the Marketing Director, went above and beyond to tour me, keep in constant contact, and get things moving. She got her Executive Director, Robert Coe, involved with the skilled nursing facility so we could expedite the paperwork needed. Molly and Robert made what could have been a very difficult process so seamless for our family. We appreciate all of their efforts and highly recommend this community to others. It is physically very beautiful and has a great vibe. The staff are very dedicated, knowledgeable, and kind. Grandma has been there about a month now and she is so happy and doing much better. She loves her room, the activities, and we are so relieved! Thank you, Elegance Berkeley!
Had a horrible time with the Elegance move-in coordinator, Anthony, when attempting to transition my mother to this new living situation a few weeks back. He was rude and dismissive. We'll be looking elsewhere for her to live.
My mother was one of the first residents of Elegance Berkeley when it opened in Fall 2022, and I'm posting this review because I used to tell people how great it was. Unfortunately, there has been constant churn of personnel from the Executive Director to the staff level, replacing a management team that was warm, welcoming and communicative with a team that does not communicate well with families, engages in questionable billing practices, has high turnover/gaps in coverage of key roles, and does not resolve problems. The caregivers have been great, but many of them have now left. My mother was sometimes left in her room at meal times because there were not enough staff to bring her to the dining room, despite paying handsomely for that service. Yes, the building is new and pretty, but I would advise new families to keep looking elsewhere if they want stable care for their loved ones, and a responsive management structure. p.s. Alison, thanks for responding. Elegance management has my contact information; please feel free to get it from them and you can be in touch directly (I notice you have not stated how you can be contacted.) They have been non-responsive to concerns, as stated in the review.
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