62 Lawrence Dr, Nerang QLD 4211, Australia
This is about the restaurant at the retirement village. The village speaks for itself. Our Mum has been here for 15 years and represents good value for money and the surroundings and the services are simply excellent. The restaurant was visited by us on this Mother's day. The meal was hearty and great value and totally enjoyable. A special mention to the lady who served us. Kimmy. What an excellent example of quality staff and we found her service to us all a credit to her and management. All the other staff were also most attentive and together made a special day for Dulcie our Mum most memorable and enjoyable.
Read More ReviewsThis is about the restaurant at the retirement village. The village speaks for itself. Our Mum has been here for 15 years and represents good value for money and the surroundings and the services are simply excellent. The restaurant was visited by us on this Mother's day. The meal was hearty and great value and totally enjoyable. A special mention to the lady who served us. Kimmy. What an excellent example of quality staff and we found her service to us all a credit to her and management. All the other staff were also most attentive and together made a special day for Dulcie our Mum most memorable and enjoyable.
Big thanks to Earl Haven retirement village Nerang from the happy Hoopers, lovin' living here to the Max! Top staff in all areas what makes Earl Haven's community a thriving Unity!
Restaurant was amazing, it had friendly staff, small choices but excellent food. Desligh was our lovely waitress, she went above and beyond for our lunch gathering. Definitely 5stars from me for the restaurant
Quite wide basic menu. Wine beer available . Cakes, or sandwiches. Tea coffee . Be out by 2.00pm
Firstly, I would like to point out that this is the first negative review that I have ever left however, in this instance, I believe I need to make villa owners and their families (whether current owners or considering becoming residents in EHRV) aware of how you will be treated once the owner passes away. My mother passed away last year and even though her villa sold quickly, I did not receive the funds until nearly 3 months after settlement of the villa (and almost 6 months after her passing). This was due to the complete lack of competence, compassion and communication by the senior management at Earle Haven. When sending emails, many are “forwarded on” to another person. You can ask direct questions many times over and you will finally receive an email but still with no the answer to your questions. This is even when dealing with the legal department. The “right hand” has no idea what the “left hand” is doing in administration. 7 weeks after my mother passed away, I was finally advised of the requirements needed to finalise the sale of the villa. I believe I should have been advised of these requirements when I first approached admin advising that my mother had passed away or when I handed them the keys to sell the villa, not many weeks later. This was one of the main reasons for the constant delays however, there were many other issues but too many to make mention of on a review. During the 6 years my mother lived in Earle Haven, she was very happy, however she would be absolutely horrified with the treatment I received during a very emotional grieving period after her passing which was compounded with the way I was treated by Earle Haven senior management.
More Senior Care near Nerang, Queensland
