12702 S Fort St, Draper, UT 84020, United States
Outside of 1 or 2 staff that are professionals and actually do care about patients the care is horrible. Response to patient needs & requests 1-2 hrs w/repeated asking, met w/attitude & rude comments. Not any shift of staff were all aware of the care plan for the patient. Patient constantly having to remind staff about diet needs, blood draw needs ambulatory accommodations. Patient not feeling safe EVER. The disrespect from staff to patient is shocking. The level of neglect & putting patient at risk for lack of caring & anyone making staff accountable is something I never seen anywhere else. Only reason patient had to stay was no other choice because of MEDICARE. Can't imagine what happens to the patients who can't speak up for themselves.
Read More ReviewsOutside of 1 or 2 staff that are professionals and actually do care about patients the care is horrible. Response to patient needs & requests 1-2 hrs w/repeated asking, met w/attitude & rude comments. Not any shift of staff were all aware of the care plan for the patient. Patient constantly having to remind staff about diet needs, blood draw needs ambulatory accommodations. Patient not feeling safe EVER. The disrespect from staff to patient is shocking. The level of neglect & putting patient at risk for lack of caring & anyone making staff accountable is something I never seen anywhere else. Only reason patient had to stay was no other choice because of MEDICARE. Can't imagine what happens to the patients who can't speak up for themselves.
My father was admitted here 1.5 weeks ago; I called and provided my information for my father so I could be contacted and kept up to date. No one ever called me with updates. I got a text from the hospice company that my dad was going on, no call from the facility to update me that he was close to end of life. I was under the impression that he was there for rehab to improve, not that he was dying. I called on Christmas Eve at 9am and spoke to the social worker and begged that they please keep me updated, and she stated they would call me with updates. My father passed away at 11pm that night, no call from; even after specifically speaking to a social worker who promised. I called today, Thursday, 2 days after Christmas Eve, and spoke to the Nurse Manager who said “oh, he’s already passed”, and that’s how I found out. Would steer clear of this place, if you can. They tried blaming Renew Hospice for the miscommunication, but I also gave them my information so this review will go to them too.
I was very discouraged, knowing that I had to stay in this rehabilitation center until I could go home. The pictures aren’t a true look about what it looks like in that center I was in a dingy room that had no pictures. The window had been damaged by water and it was rusting and cracking apart. The nurses that would come in and check on me and take all my vitals 98% didn’t even know why I was here. I have had open heart surgery and I was scared to death to have to tell anyone if something went wrong because no one knew why or what I had gone through. The food was always cold and it was an eatable 95% of the time. I would never go back there. I have to admit that the physical therapy people were very good and very nice and so was everyone who came into my room come they were just ill informed… I couldn’t wait to get out of there and wished I would’ve just gone home and had my friends take care of me…
My mom stayed here - and I will say do NOT choose this place. They were HORRIBLE with my mom. They would not allow us to help feed her. They would come in the room and say "you're not hungry are you..." and then would leave the room with her food without showing it to her. They would wheel her through the halls completely naked in a wheelchair and only barely covered to take her to the shower. They also don't like feedback and if you DO give them complaints about continuous violations of proper care then they will threaten to restrict your visitation time. When my mom passed away there - they didn't notify me either. They said they called 10 times but we had NO notifications of a single call. It seemed like they were doing everything they could to help her to be sad and die ASAP. Seriously, think hard before you put your family member here. Even the EMT warned us that he wouldn't put his mom there--we should have listened to him.
My father was here for a month. It started out rough (would have given 1 star for his experience the first weekend) and I was going to move him to a different facility due to getting at least 2 calls a night saying that they wouldn't answer his call button - and the D.O.N. when I tried to speak to her told me to take him somewhere else if we weren't happy. I let Wendy (social worker) know of our concerns she helped educate staff and they made some changes that clearly helped and my father decided that he wanted to stay there until he moved to an assisted living facility. I appreciated that they were willing to try and find solutions to help my father have a better experience. I was there often and witnessed some of the amazing aides and staff members that work there. Food is average. Communication is lacking between staff members. Front desk people are very friendly and fun to watch interact with the residents. My dad had some great aides that would joke with him and take the time to listen to him tell a joke. Not the best facility out there - but they work hard to find solutions to problems.
