3460 Saratoga Ave, Downers Grove, IL 60515, United States
My mother-in-law was there for a 2 week stay in June. She was very apprehensive about going to an assisted living facility. She said the staff was very pleasant, friendly and helpful. The facility was clean. The staff is willing to work with you. Saratoga Grove will be her permanent residence in September.
Read More ReviewsMy mother-in-law was there for a 2 week stay in June. She was very apprehensive about going to an assisted living facility. She said the staff was very pleasant, friendly and helpful. The facility was clean. The staff is willing to work with you. Saratoga Grove will be her permanent residence in September.
I am super excited to be moving my mom here this week. Bernard, Shea and all the staff were so helpful and friendly to make this process as easy as possible. Our tour was very knowledgeable and the facility was super clean and inviting. Everything was explained on moving in process as well as costs and all my questions were answered. I think I finally found the right place for my mom to be taken care of her memory
It is a beautiful Facility and the entire staff is always so friendly and cheerful. However, on anactivity day in June for baking brownies for the residents the activity was canceled and replaced with ice cream. Several of the residents were disappointed. Why was baking brownies canceled? Explanation given probably too hot for the oven? Upon entering the room for this activity, the oven was on with jalapeno poppers being baked for an employee, for their last day at work. First give to the paying Residents, then to the employees. Also, lunch hours are posted 11-12, so why rush lunch at 10:30. Today, I was supposed to go and share lunchtime with my friend at 11:30. I even called the front desk to inform someone that I would be there at 11:30. I called my friend at 11:10 to assure him that I was on my way. He informed me that he was already eating. He told me that It was insisted that he start eating his lunch at 11:00. So very sad!
CAUTION: DO NOT BE CONNED BY THE GREAT SALES PITCH. Our experience was 180 degrees different from what had been sold to us. We stayed for five months trying to get things to the level of care they had promised us but wound up leaving them because of atrocious communications with family members and zero transparency from all concerned. Over time our confidence in the medical staff became very low. The administration of medicines was untimely and at times incorrect. It was difficult to find a nurse and the CNAs, with one or two exceptions, were outright mean to the residents in the Memory Care Unit. The Assisted Living Unit does have different CNAs, but the same management runs both. We were forced to escalate our concerns and experiences to corporate, but the treatment we received thereafter became worse, not better; and all communication was cut off. We DO NOT recommend Saratoga Grove for your loved one.
Saratoga Grove is a wonderful retirement and assisted living community. I cast a wide net looking for a place my sister would like and our whole family is very happy we found Saratoga. Friendly, professional and caring people combined with facility and services my sister is happy to call home.
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