1229 David Ave, Pacific Grove, CA 93950, United States
It's time to express my gratitude for your good services and generosity. As you know I wouldn't be leaving if I didn't have too due to lack of funds . My experience has been nearly entirely positive , from the food which was always good sometimes even excellent, to the extra help with secretarial matters.I admire the work you do and so appreciate the staff . I appreciate as well the fact that any problem I've had it was immediately addressed. The humor and grace expressed overcame the irritation and impatience they must've felt. Their kindness was admirable. The grounds are always kept nice, things are always clean and tidy. Again, their patience is much appreciated. I'm afraid I won't find the great level of beneficiary that I've had here will be found in my new place, but I'm trusting. Thank you to all the staff for their good service. Thank you to jose & Erika, for their good food. They were always willing to accommodate my needs since i didn't eat meat. I highly recommend this facility. Victoria and Ashley are a Gods send. Thanks to Jo, Brian and juliana, To Kay, I'll never forget your generosity. For allowing me to stay on while I found an assisting living waiver program. Thank you for all you do.
Read More ReviewsIt's time to express my gratitude for your good services and generosity. As you know I wouldn't be leaving if I didn't have too due to lack of funds . My experience has been nearly entirely positive , from the food which was always good sometimes even excellent, to the extra help with secretarial matters.I admire the work you do and so appreciate the staff . I appreciate as well the fact that any problem I've had it was immediately addressed. The humor and grace expressed overcame the irritation and impatience they must've felt. Their kindness was admirable. The grounds are always kept nice, things are always clean and tidy. Again, their patience is much appreciated. I'm afraid I won't find the great level of beneficiary that I've had here will be found in my new place, but I'm trusting. Thank you to all the staff for their good service. Thank you to jose & Erika, for their good food. They were always willing to accommodate my needs since i didn't eat meat. I highly recommend this facility. Victoria and Ashley are a Gods send. Thanks to Jo, Brian and juliana, To Kay, I'll never forget your generosity. For allowing me to stay on while I found an assisting living waiver program. Thank you for all you do.
The new owners have been very helpful with our family member. They are on top of all of his needs, and have helped us work through a few transitions. Our family member has settled in and is comfortable in his room and the routine there. Thank you and your staff for all you do!
The new owners have been great, especially with making my family member feel cared for and safe as well as accommodating his individual needs and wants. They have kept me apprised of anything new that comes up with him as well.
Bear with me as I provide a bit of history and context to tell our story. In the summer of 2017, I brought my mom from Louisiana to California because she could no longer live on her own. I researched local assisted living facilities and ultimately decided on one that was nationally-known thinking the corporate route would provide better care. I was very, very wrong. My mother’s nationally-known care givers were inconsistent from day to day and month to month. She did not know them. They said she was refusing their care and they could not force her to accept it. Soon, I was coming over after work every day to make sure she was out of bed, clean, and fed. The stress I carried during this time weighed heavily on me and my family. Yet, they still charged us for a level of care they did not provide. This nationally-known facility also provided me with a monthly invoice of itemized charges, such as charging us $7 for every meal delivered to her room. By Thanksgiving 2019, my mom had developed a bad UTI, fallen twice, and ended up in the hospital for 3 nights, followed by two weeks in a skilled nursing to recover and rehabilitate. At this point, I could no longer allow my mom to live in this facility where she received less than adequate physical care. We gave our 30 day notice and began looking for a smaller, local assisted living facility where my mom would know her caregivers and hopefully receive better health care. It was then that I found Del Monte Assisted Living and I am grateful to them every day for not only significantly changing my mom’s quality of life but also my own. At Del Monte, Sunny, the owner, had her room remodeled and painted it her favorite color right before she moved in. She also has a beautiful patio where she can tend to her flowers and watch the humming birds. My mom knows her caregivers and she lets them take care of her. There is very little staff turnover. They are the same caregivers both day and night. Humberto, her nighttime caregiver, always holds her hand. I even heard my mom tell him that she both appreciated and loved him. Also on occasion, James (the Chief HR Officer) has gone well out of his way to bring my mom her favorite, a McDonalds Big Mac and hot fudge sundae. Finances? I get one bill every month for the same amount and it’s all inclusive. It doesn’t matter how many meals my mom had in her room or how many trips she took to the doctor. Just recently, my mom’s level of care increased and she was moved into hospice status. How much more for the additional care, I asked? None. Anytime I have questions or concerns, I can text or email Julia (Chief Operating Officer), James, or Gloria and they are extremely responsive. Doesn’t matter what it is - one of them is always working and taking care of our loved ones. How is this possible? There is a family culture at Del Monte. There are sisters, brothers, and cousins who work there. I can attest that they genuinely love their jobs, their coworkers, and the residents they take care of. Heroes? Angels? I’d say all of the above. If you are looking for a place for your loved one, all you need to do is meet Sunny, Julia, James, and Gloria and you’ll see what I am talking about.
This place has been under new management and they are WONDERFUL!!! My cousin has been “treated like a king!” The managers have been so helpful in protecting his future.
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