500 K St NE, Washington, DC 20002, United States
The DC Department of Aging and Community Living has been a tremendous resource for my family. Their programs, like Safe at Home and caregiver support services, have provided invaluable assistance to my aging parents. The staff is knowledgeable and always ready to help. To supplement the care provided by DACL, we also engaged CareYaya for additional in-home support. Their student caregivers have been compassionate and reliable, offering flexibility that perfectly complements DACL's services.
Read More ReviewsThe DC Department of Aging and Community Living has been a tremendous resource for my family. Their programs, like Safe at Home and caregiver support services, have provided invaluable assistance to my aging parents. The staff is knowledgeable and always ready to help. To supplement the care provided by DACL, we also engaged CareYaya for additional in-home support. Their student caregivers have been compassionate and reliable, offering flexibility that perfectly complements DACL's services.
Mr. Jeremia is always very Professional and Helpful. Thanks, Mr. Jeremia for your Excellent Customer Service.
Very poor customer service. The agency doesn’t return phone calls. It doesn’t matter how many times you call, Renita Butler or her supervisor Mr. Dobson just ignore your messages. I hope when their love one ages, they are met with the same respect given to others. I even sent a message to the director but never received a response. Poor, poor, poor customer service
I expected to receive a bi-weekly delivery on July 21, 2023 of frozen meals. When I did not receive it, I contacted the office in question, only to be told that some woman claiming to be my case manager said to put my account on indefinite hold! I had never heard of the woman whose name was given to me. I had never communicated with her in any way, shape, or form, and I had never been notified that I had a case manager. I was told that she works with the DC Department of Aging and Community Living -- but NOBODY AT ANY TIME notified me that I even had a case manager with that department! I wasted no time; I immediately filed requests for Administrative Hearings with the DC Office of Administrative Hearings against both the so-called case manager and the Department responsible for her meddling in my affairs without my knowledge or consent! Apparently, it's a common practice among departments of the DC government to do such things especially to indigent disabled seniors, always without even considering that the person who is being targeted will be harmed as a result! This may require a civil suit and not just an administrative hearing; it smacks of fraud in the worst way! I have notified them not to attempt to contact me or I will file charges of harassment both to the local police and to the FBI -- and I have done such in the past when necessary! Much to my sorrow, this sort of incident is not atypical in DC, which is why I am organizing to vacate the District as soon as possible. As a published writer, I will feel much safer residing out of the clutches of the DC government when I write up a very truthful and revealing exposé that residents of the District may endure if they make the grave error of relocating here!
FINDING A CARETAKER IS DIFFICULT. THE STRUCTURAL BRANCHES AS TO WHO DOES WHAT, IS ON THE FLOOR. RESULTING I LOST COMMUNICATION AND CASE IS LOST SOMEWHERE. I FEEL MY MOTHER WILL PAST AWAY BEFORE THEY FIND ME A CARETAKER.
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