16 Lilac Ave, Fox Lake, IL 60020, United States
Moving my mother out of her home was a hard decision, but having her at the Cottages has been a blessing. The caregivers have been kind and helpful and everyone has been responsive to my requests or comments. My mother started in assisted living and made fast relationships with other residents and her caregivers making the transition so much easier. Now in memory care, I know she is well cared for and the caregivers, director, and nurses are responsive and understanding of her needs and different needs of all the residents. I visit with my mother regularly and at various times and am always encouraged to see her smiling, talking with others, or engaged in an activity. She even enjoys the meals and snacks😊 A heartfelt thank you to everyone there for their care and commitment.
Read More ReviewsMoving my mother out of her home was a hard decision, but having her at the Cottages has been a blessing. The caregivers have been kind and helpful and everyone has been responsive to my requests or comments. My mother started in assisted living and made fast relationships with other residents and her caregivers making the transition so much easier. Now in memory care, I know she is well cared for and the caregivers, director, and nurses are responsive and understanding of her needs and different needs of all the residents. I visit with my mother regularly and at various times and am always encouraged to see her smiling, talking with others, or engaged in an activity. She even enjoys the meals and snacks😊 A heartfelt thank you to everyone there for their care and commitment.
Worst facility ever. They don’t have enough staff to answer the phone. We can’t even be in contact with our Dad/Grandpa. My situation may be a little different with family arguments but their staff lied to me about my father being in the facility when I called. I visited him a year ago and our conversation was listened by staff. There was only 2 people there. They neglected everyone else in the facility to listen in on our conversation. My father escaped from the facility because it’s easy to get out. I had to give a 1 rating to leave a review. My honest opinion is NEVER SEND A LOVED ONE HERE.
My first impression upon visiting The Cottages was how beautiful the grounds were. Nestled amongst gardens, tree lined paths, with sunny porches that residents were relaxing on, soaking up the sun, it seemed very much like a home not a facility. Inside the 1st of 4 cottages that I toured, I found it to be very clean, fresh smelling, inviting decor almost resort-like. I was immediately welcomed by staff and very impressed by the friendliness, and smiles of all. The executive director was amazing, she really took the time to show me around, and answer any questions I had; her passion for the residents was so very evident. Upon touring the individual rooms, which each have private bathrooms, I was impressed by the cleanliness, attention to safety and privacy that each resident was given. That being said, during my visit I witnessed fun activities that residents are encouraged to attend, to help promote a sense of belonging, socialization and physical exercise which are all very important when considering a home for my loved one. Meeting the medical staff I felt a sense of peace that my loved one will be taken care of and all needs met. The nursing staff was friendly, professional, and attentive. The caregivers were very engaged with the residents and the facility has a staff physician as well as physical therapists to help ensure well rounded care. While leaving, I observed residents in the dining room enjoying a delicious smelling lunch in front of bright, sunny windows with a view of trees and birds. I have been to many facilities and this is one that portrays a warm, safe, home- like environment, one that encourages visits and welcomes participation from family members. I am so very comfortable knowing I can pop in for a lunch with my loved one, visit with on the porch and enjoy fresh air and walks with 100% support from all the staff. I highly encourage you to visit this facility if you are considering, like me, a place for your loved one to experience a high quality environment in this golden chapter of their life.
My family are so grateful for each act of kindness and caring shown my Mother at the Cottages of Fox Lake. It is never an easy decision to make a choice for someone to leave their home. We somehow found the best place for Mom. From the executive manager Kristen, memory care and activities Amber, to many nurses who go the extra mile and the special daily care givers there is a sense of really trying and caring that my Mother feels truly cared for. All of the above have been so helpful and supportive in her care. I will never forget witnessing some very happy times created for her . I am grateful for new memories being made with my Mom reminiscing in the rockers on the porch looking at the beautiful grounds watching her grand-dog play.
It’s fun being in the building when Amber is doing the activities. Amber is very energetic,enthusiastic and loving to all the residents. The music is pumping and the residents have fun participating in activities . Christina ,Lisa ,Casandra, Oscar Santiago and Diana are just a few of the sincere & dedicated caregivers. They are super hero’s and I love how they speak to the residents. I would definitely feel safe leaving my family member with them. Andre always has the buildings smelling good with his delicious cooking . Kristen is a great executive director and gets the job done with no excuses.
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