1250 W 146th St, Westfield, IN 46074, United States
1. Mu mother went into Copper Trace rehab after surgery on a broken hip. Before surgery she could walk and the surgeon said with proper rehab, she should be able to walk again. My mother has dementia, is blind and deaf (if not properly charged) in. Every other day when I visited my mom, her hearing aids weren’t charged so my mom laid in bed blind and unable to see. The rehab department attempted to work with my mom at times without charged hearing aids. Can you imagine being blind, deaf, with dementia and in a new facility with someone trying to touch you without understanding who they are or what they are doing? In those cases she would get extreme anxiety - so rehab came to the conclusion and reported to Medicare that she was unable to be rehabilitated. They sent this recommendation to Medicare without discussing it with me. The rehab director simply sent me an email and said my Mom was coming off rehab and that she needed to be moved into a paid room. I strongly disagreed with the rehab director and appealed to Medicare twice but was denied because of the strong letter Copper Trace wrote to Medicare telling them that my mom was not able to improve and was unworkable - Which is directly in contrast to the Surgen saying that with good rehab, she should be able to walk again. So my mom laid in her bed confused, blind with dementia and unable to hear due to uncharged hearing aids, unable to get up and go to the bathroom by herself or without the help of two people for the rest of her life, which was only five more months . My mom was not incontinent, but because it was too much work and according to rehab too “dangerous” since my mom could not see and was unable to walk and afraid - rehab instructed the nurses and aids to require my mom to go to the bathroom in her brief. I could forgive a lot, but making my mom go to the bathroom in a brief because they did not want to use two people to take her to the toilet is unforgivable. I wrote a letter to the director, expressing my concerns and she sided with rehab. So I took her to the doctor a few months after her surgery and asked the doctor to prescribe rehab, and so Copper Trace made a feeble attempt to restart rehab. They didn’t understand that my mom would get extreme anxiety if her heating aids were not charge because of her blindness and dementia. The level of care of the aids was excellent but two months after my mom was in the facility, the the lead nurse of the section stepped down and for the next four months, her area was without a head nurse. - prior to that the head nurse made sure everything that needed to happen would happen. She would even attempt to take my mom to the bathroom by herself and check to make sure her hearing aids were charged . And got her a shower chair. The attention to detail and the needs of individual residents completely disappeared without a head nurse. The head nurse was wonderful and they never did replace her. At 10,500 a month I would expect a discount or a temp head nurse but instead four months after her death, they’re still sending me threatening a $62 bill every month for a special mattress that used in her last two weeks of life. To pour salt and the wound, my mom had her own wheelchair that she paid for, and when I went to clear out her room, the facility had taken it thinking that it was theirs. They didn’t even wait one day to take the stuff out of the room that they thought was theirs and they have so many spare wheelchairs it got mixed up in the crowd, and I never got her wheel chair back - however, the threatening $62 bill keeps coming every month. Oh, one other thing because my mom couldn’t see she needed to be fed and many times they didn’t have time or resources to do that, so my mom lived on protein shakes the entire time that she was there. The facility could be so good if they were adequately staffed with a head nurse and used an outside rehab company that was interested in actually doing rehab versus getting them off rehab after a few weeks so that they could move the patient to pay rooms.
Read More Reviews1. Mu mother went into Copper Trace rehab after surgery on a broken hip. Before surgery she could walk and the surgeon said with proper rehab, she should be able to walk again. My mother has dementia, is blind and deaf (if not properly charged) in. Every other day when I visited my mom, her hearing aids weren’t charged so my mom laid in bed blind and unable to see. The rehab department attempted to work with my mom at times without charged hearing aids. Can you imagine being blind, deaf, with dementia and in a new facility with someone trying to touch you without understanding who they are or what they are doing? In those cases she would get extreme anxiety - so rehab came to the conclusion and reported to Medicare that she was unable to be rehabilitated. They sent this recommendation to Medicare without discussing it with me. The rehab director simply sent me an email and said my Mom was coming off rehab and that she needed to be moved into a paid room. I strongly disagreed with the rehab director and appealed to Medicare twice but was denied because of the strong letter Copper Trace wrote to Medicare telling them that my mom was not able to improve and was unworkable - Which is directly in contrast to the Surgen saying that with good rehab, she should be able to walk again. So my mom laid in her bed confused, blind with dementia and unable to hear due to uncharged hearing aids, unable to get up and go to the bathroom by herself or without the help of two people for the rest of her life, which was only five more months . My mom was not incontinent, but because it was too much work and according to rehab too “dangerous” since my mom could not see and was unable to walk and afraid - rehab instructed the nurses and aids to require my mom to go to the bathroom in her brief. I could forgive a lot, but making my mom go to the bathroom in a brief because they did not want to use two people to take her to the toilet is unforgivable. I wrote a letter to the director, expressing my concerns and she sided with rehab. So I took her to the doctor a few months after her surgery and asked the doctor to prescribe rehab, and so Copper Trace made a feeble attempt to restart rehab. They didn’t understand that my mom would get extreme anxiety if her heating aids were not charge because of her blindness and dementia. The level of care of the aids was excellent but two months after my mom was in the facility, the the lead nurse of the section stepped down and for the next four months, her area was without a head nurse. - prior to that the head nurse made sure everything that needed to happen would happen. She would even attempt to take my mom to the bathroom by herself and check to make sure her hearing aids were charged . And got her a shower chair. The attention to detail and the needs of individual residents completely disappeared without a head nurse. The head nurse was wonderful and they never did replace her. At 10,500 a month I would expect a discount or a temp head nurse but instead four months after her death, they’re still sending me threatening a $62 bill every month for a special mattress that used in her last two weeks of life. To pour salt and the wound, my mom had her own wheelchair that she paid for, and when I went to clear out her room, the facility had taken it thinking that it was theirs. They didn’t even wait one day to take the stuff out of the room that they thought was theirs and they have so many spare wheelchairs it got mixed up in the crowd, and I never got her wheel chair back - however, the threatening $62 bill keeps coming every month. Oh, one other thing because my mom couldn’t see she needed to be fed and many times they didn’t have time or resources to do that, so my mom lived on protein shakes the entire time that she was there. The facility could be so good if they were adequately staffed with a head nurse and used an outside rehab company that was interested in actually doing rehab versus getting them off rehab after a few weeks so that they could move the patient to pay rooms.
My best friends mother lives at Copper Trace. I went with my bf last Wednesday 4/17/24 to visit her mother and was very pleasantly surprised by what I found. I have always had a negative idea about senior living places and that was corrected during our visit. What I found was a young nursing student named Alyson who gave some much time and attention to my friends mother. I expected to see the staff treat her like a number like someone who didn’t really matter and yet this young girl treated her like family, like a friend. She came in the room and you could tell right away how much she cared. She spoke to her in a way you could tell that she has always listens and remembers what is important to her. My BF mother smiled and laughed with Alyson and it filled my heart with a new sense of what Senior living can be when you have the right people working. She is going to make an amazing nurse!!! Thank you!!
The staff employed at this senior living facility is in my opinion what makes it above any I’ve seen. As a social worker, I have had years of experience with my patients being placed in different short term and/or long term settings. Witnessing the staff interact with them here at Copper Trace is what really makes the environment feel like home. LPN Brittany B. specifically treats her patients like they’re her own loved one. It’s genuinely from the heart while providing top notch care at the same time. I applaud the employees for going above and beyond and showing each individual so much love.
Copper Trace Rehab is by far the best rehab facility in the area! The care my mom has received from RNs, CNAs, Speech Therapy, PT and OT has has been excellent. Tammy May CNA, Chad Streeter RN, Miguel CNA and Shelby S RN are just a few if the staff that has been so great to my mom. They are professional, caring, responsive, and so patient. I know she receives great care when I am here, and I know when I leave her for the day she is in good hands! Dietary has been great too! The food is delicious! The facility is beautiful and spotless as well. Copper Trace Rehab is truly the best place if you or your loved one is in need of PT, OT and/or Speech therapy. All of the therapists, nurses, CNAs, dietary and cleaning staff have been very attentive, professional, caring and patient with my mom. She is doing great thanks to all! Shelby Myers RN is her nurse today, and is AWESOME! Jojo is her CNA and is so sweet to my mom! She really does a great job!
Brittany loves her job more than anyone I’ve met. Day in and day out she works tirelessly to make sure every resident and their families are treated with respect and genuine compassion. She is honest and caring, going above and beyond every shift to ensure the best care possible for our residents.
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