890 Poplar Hall Dr, Norfolk, VA 23502, United States
I would like to say April has been such a blessing, in so many ways, to my husband Edward and me. Whenever questions or issues arise she resolves them quickly and with ease. April goes above and beyond when it comes to my husband's care, which puts my mind at ease. She is always pleasant, patient, kind and reassuring. She keeps me informed of my husband's progress. Never once has she made me feel I am a bother. I thank God for April, her dedication in doing an outstanding job is admirable. I am grateful for all Staff doing such a wonderful job with the patients in memory care. Constance C. Shaw
Read More ReviewsI would like to say April has been such a blessing, in so many ways, to my husband Edward and me. Whenever questions or issues arise she resolves them quickly and with ease. April goes above and beyond when it comes to my husband's care, which puts my mind at ease. She is always pleasant, patient, kind and reassuring. She keeps me informed of my husband's progress. Never once has she made me feel I am a bother. I thank God for April, her dedication in doing an outstanding job is admirable. I am grateful for all Staff doing such a wonderful job with the patients in memory care. Constance C. Shaw
Last evening 05/26/24 there was no where near enough staff on duty. There is not enough staff on payroll. These ladies are working double shifts. The staff that WAS there WORKED. Over worked, under paid. The staff was so few last evening, the residents were not allowed to do down for dinner. They were made to eat in their rooms. The amount of money monthly the residents pay far exceeds the number of staff on duty to care for their individual needs. To see a med tech 3 times a day is not sufficient interaction. Some residents really look forward to meal time. Interaction is important. It stimulates the senses, the mind. It gives residents the opportunity to chat with others if they choose. Some residents don't have family or friends to visit. Interaction is important. So, making the residents eat dinner on a Sunday in their rooms is for the convenience of whom? Who makes that decision? Executing that decision benefits who? Why is staffing at a bare minimum which isn't enough for the amount of residents in that building. From a safety concern, how can those few staff members execute a plan to safety if a fire broke out? Concerned.
I visited my brother today and was blessed when I went through the door. I saw my brother and others working with staff Shafi exercising with balloons and paddles and I joined them. We went to the dining hall and the staff of Ce Ce, Tyresia, and others served the patients with love and care welcomed me, and allowed me to eat along with them. Ashley the medical personnel took care of the lady with a stomach problem. I met Erika Cruz and she was working and encouraging her staff. 10/30/2024
My Wife and I find this to be great place. It is so spacious and very clean, the cleanest we've seen. The entire staff is very polite and helpful. You have a beautiful dining area. The setting is like a lu ery hotel. We can also see that the residents are well taken care of. That is most important. Your place is a standard model for Senior Living Care. Congratulations and we wish you greater success on your endeavors.
Came on Sunday, September 20. There was no one at the desk when I came in to let me into the facility. There was a young lady that usually sits at the desk sitting in the foyer area just staring at me. What an ass could she help me and wouldn’t pay me any attention, after standing there for 10 minutes I asked her can she let me in? She said she doesn’t work the front desk she works entertainment . I’ve seen this lady working at the desk before she didn’t acknowledge me. Didn’t say good evening. Didn’t say can I help you with so very rude I had to look up to the second floor and yelled to someone. Could they come downstairs and let me in unacceptable behavior
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