1550 Pantops Mountain Pl, Charlottesville, VA 22911, United States
My mom lived in Independent Living there for about five years. I give 5 stars to the staff, who were unfailingly kind, generous, caring and patient with my mom (kudos to you all!). I give one star (zero stars if I could) to the management, who are completely callous and unresponsive. This was evident throughout her stay but particularly apparent—and painful--at the end. Mom took a fall that put her into the ER; she was subsequently hospitalized and then entered into hospice care. I immediately notified CSL that mom would not be returning to CSL and completely vacated her room before September 30th. Nevertheless, I received a bill for October rent. Not one person—no one at the CSL facility and no one at the headquarters—ever even had the courtesy to respond to my repeated attempts to resolve the situation (phone calls and letters which went unanswered and in-person contacts when those failed). I can only guess that the bill was due to a lack of 30-day notice to vacate, despite the fact that her fall and ensuing downward spiral obviously did not allow for that. I continued to refuse payment and the bill was finally sent to a collection agency. After hounding me for over a year after my mom’s death, the bill was finally cancelled. As heart wrenching as it is to lose a loved one, these vultures made an incredibly difficult situation that much worse. Shame on you!
Read More ReviewsMy mom lived in Independent Living there for about five years. I give 5 stars to the staff, who were unfailingly kind, generous, caring and patient with my mom (kudos to you all!). I give one star (zero stars if I could) to the management, who are completely callous and unresponsive. This was evident throughout her stay but particularly apparent—and painful--at the end. Mom took a fall that put her into the ER; she was subsequently hospitalized and then entered into hospice care. I immediately notified CSL that mom would not be returning to CSL and completely vacated her room before September 30th. Nevertheless, I received a bill for October rent. Not one person—no one at the CSL facility and no one at the headquarters—ever even had the courtesy to respond to my repeated attempts to resolve the situation (phone calls and letters which went unanswered and in-person contacts when those failed). I can only guess that the bill was due to a lack of 30-day notice to vacate, despite the fact that her fall and ensuing downward spiral obviously did not allow for that. I continued to refuse payment and the bill was finally sent to a collection agency. After hounding me for over a year after my mom’s death, the bill was finally cancelled. As heart wrenching as it is to lose a loved one, these vultures made an incredibly difficult situation that much worse. Shame on you!
No long waits, courteous doctors and staff, and clear explanations of what to expect and how to proceed, in my case, with my dental appliance. I highly recommend Charlottesville Dental Associates.
I have been so impressed by the Commonwealth team! Robert, Charon, Natasha, Kristen, Nick and more - it is obvious how deeply they care for every single person in their community! Harriet at reception is so welcoming and kind, 5 stars
Can’t say enough good things about how every member of the staff helped to accommodate moving both my aunt (memory care) and uncle (assisted living) into their facility with only (in case of my uncle) a days notice! The compassion, caring and willingness to work with us was beyond exceptional! I know we made the right choice for our loved ones!!!
The Concierge was happy and so welcoming! In speaking with Residents they enjoyed the community, variety of activities, meals, being able to have their pets, Staff and caring environment! I met families who were visiting and brought in their dogs and children to visit and everyone had wonderful things to say about having their loved ones in the CSL of Charlottesville! I liked that they had options such to choose from: completely independent apartment living, assisted living and memory care! I also liked that in the dining area they have a signature program where they are growing their own plants for healthy food! I felt the Staff were caring, sincere and the company provides a quality care program. I see why they are a long time leader in the senior care industry! I loved the one bedroom apartment for me and my dog! If you're considering a change, look no further! Best wishes in your new home!
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