831 E Ellerslie Ave, Colonial Heights, VA 23834, United States
My granddad stayed here for about two months. He was well taken care of and the staff was very patient with him. He is a handful. The only problem is, they need more staff, but they do an amazing job with the employees they have. I never heard a complaint from him and I don’t have a complaint either.
Read More ReviewsMy granddad stayed here for about two months. He was well taken care of and the staff was very patient with him. He is a handful. The only problem is, they need more staff, but they do an amazing job with the employees they have. I never heard a complaint from him and I don’t have a complaint either.
Please, please, please!!! If you love and care about your love one this isn’t the place for them. My mother was in this place due to her having a stroke and it left her nonverbal and able to move her right side. The care that was required and received was the worst! Notes were never read or put into the system. The consistency was Horrible! The facility itself overall is nasty. Dirty need to shut the place down. I’ve complained over & over to the nurse on duty and the D.O.N and nothing changed. The aids were not familiar with our mom or her condition. I had to bath my mother and change her diaper Whenever I popped up because she was dirty and soaked. I’ve Left messages for the Dr. over 10 times for him to return my call and he never did. When I finally seen him he told me that he had never received my messages. I just needed to know how my mother was doing,how everything was going with her because no one had reached out to me to let me know anything.NOBODY!! Ever!! I did not live in the area. I live two hours away, but I made sure I was there at least three times out the week along with other family members visiting. We did pop-ups and every time it was a mess. The aids nor rehab nurses never got my mom up out the bed. They let her lie in bed all day. At times, I will go in there in her feeding tube with even be unplugged!! My mom was rushed out of there a week ago because she was vomiting . She was admitted into ICU with double pneumonia, blood clots in her leg and arm and placed on a ventilator. Now I am preparing for a homegoing service for my mother due to adult neglect!!!😡 My mother is GONE BECAUSE OF THESE ,liars, non trained, non certified,falsifying documents, Lazy, dirty aides, nurses , Dr and other staff members. God isn’t happy with what you all have done and how you treated the elderly individuals.
I have lived here almost a year. My care has been wonderful by all staff members. I love it here. Staff members treat me like family and really care about me. I am homeless so this is my home. We have church, Bible study and lots of fun activities. The facility is clean and I have clean clothes every day. So please remember you can't always believe what you see in the news these days.
This facility should be closed down! It is terrible!! I contacted management months ago and she did not return my call. They tell you what they think you want to hear, but there is no follow through. Patients are left unattended for hours on end. I have called the nurses station to get someone to check on my loved one. However, the nurses do not answer the phone. How is it you go into a facility for rehabilitation and you leave worst than you were when you entered the facility? When my loved one left to go to the hospital, we were told that saved her life. She had every kind of infection including mercer from being in her feces for hours and it got into a wound on the butt. Also, she had a rash as well from neglect!!! This is elder abuse!!
My loved one stayed at this facility, and after learning more about their practices, I can’t stop questioning the quality of care she received. How often was she ignored when she needed help? Was she overmedicated to make her easier to manage? And the hardest question of all—was her death a direct result of neglect here? Families trust facilities like this to provide compassionate care, but my experience has left me with more doubts than peace. I wouldn’t want another family to go through what we have
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