1190 Old McHenry Rd, Long Grove, IL 60047, United States
My Aunt moved here 6 months ago and absolutely loves the place. She especially loves the company that she missed so much when living on her own. Staff is very friendly and keeps her busy with fun activities. She even likes the meals which is saying a lot since she used to be a fantastic cook. I am glad we found such a great place for her.
Read More ReviewsMy Aunt moved here 6 months ago and absolutely loves the place. She especially loves the company that she missed so much when living on her own. Staff is very friendly and keeps her busy with fun activities. She even likes the meals which is saying a lot since she used to be a fantastic cook. I am glad we found such a great place for her.
As a long time member of the owner/operator world within Long Term Care, a common benchmark is to manage and administer your residences as if you were putting your own mother there. That is the measure of whether we are meeting the expectation of our most important stakeholder in the industry, the resident. Well, my family did, with my own mom's blessing (aside from apprehension about the transition in general) into Ciel of Long Grove, Illinois a little less than a year ago. My expectations as both a resident's child and as an executive in the industry were both vastly exceeded given my mom's experience at Ciel. First and foremost she has been treated with kindness and the care and attention that we all pray our loved ones will receive. No assisted living or skilled nursing residence or the like is perfect, but the true measure of customer service and resident attention is how the facility addresses issues with the residents and their loved ones when they do in fact arise. This has been our case with Ciel. Specific accolades should be recognized via the staff at the facility, including the current and prior administrators, the Director of Wellness and her team of care providers as well as the activities, dietary, housekeeping, laundry and environmental staff. Ciel of Long Grove, aside from being a beautiful physical plant, has a staff of people with beautiful hearts. As an industry participant for 30 years ad more importantly as a child of a resident, my family and I couldnt be happier and I would be happy to share my experience with others.
Please read whole review. Fabulous! Great staff. Wonderful rooms. Amazing chef. That was my thoughts a year an 1/2 ago. We have been here from the beginning and I've seen it all. Short on staff, the food has just become unacceptable. If you want to see the decline of Harbor Chase just look at my photos. The dishes are often filthy. There is an employee that left an entire section of memory care residents alone for EXTENDED periods of time and still works there! As a result of this a resident pulled the fire alarm to get attention. The staff is a revolving door. The bulk of the great staff quit. There are some employees that are great and then we seem to end up begging them to stay. I think we have been through 6 executive directors, countless care partners and 5 directors of memory care. When we first arrived I raved about the food, now it is frequently cold, the portions are cut in half and the bar is not a bar anymore, (they lost their liquor license). Happy hour for the residents consists of coke and diet coke. My family member has been hurt by improper chair transfers, had jewelry stolen and things broken in her room. Why don't we leave you ask. I may, but I am eternally hopeful that things will get better. I feel like I have to be watching all the time. We fight for these residents all the time. There is no assisted living that is perfect, but Harbor Chase in reality is not what they are selling you. They sell it like the Ritz Carlton, it is not.
The community here is very friendly and caring all around! Very lively place when I visit! The food is great. Definitely visit this beautiful community and have your loved one call this place HOME! Extremely thankful!
I want to thank the entire staff at Ciel Senior Living for helping me through the most difficult time in my life. I needed to move my husband from home health care to memory care which was a gut wrenching experience and overwhelming. Liz Dreyer, Exec. Director, took me by the hand and personally walked me through all the steps. She arranged for hospice care and set my husband up in a beautiful room with a view. The nursing staff and the daily caregivers were Fantastic! I never felt my husband was neglected. I spent a lot of time in the facility, and they were so caring and attentive that I felt comfortable leaving him there without worry. Even Steve in Marketing, and Dan Head of Maintenance would spend time comforting me -I was a wreck. Putting a loved one in a place that you can trust, so that you as the caregiver can take some time for self-healing was immeasurable. I am forever grateful to them. Liz proved she is more about humanity and not money. I recommend this establishment 100%. Thank you.
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