23845 SE Issaquah-Fall City Rd, Issaquah, WA 98029, United States
Our family member was assessed by Ciel as a level five dementia patient and we were assured that top care would be provided, including monitoring for safety. None of this happened. The minute there was any challenging behavior (in our case, chronic restlessness that our relative suffered from for over two years), staff members would say that "Ciel is an assisted living facility" and they don't provide that level of care. All of their promises during the assessment process and their so-called "memory care" expertise disappears. The executive director and sales manager who did the intake for our relative resigned within three weeks after our relative moved into the facility. They were planning to resign the entire time they were talking to us and they were not honest about it. We would've never moved to the facility had we known the truth. Behaviors that were explained In nauseating detail during the assessment process seemed to catch Ciel off guard like they had never heard about the behaviors before. DUH - We told you! It was so totally ridiculous. Ciel seems to choose to medicate first and we had significant problems with medication management. Hospice would send an order to adjust a medication and it would take days if not weeks for the changes to be implemented. Many other problems as well in this arena… I would highly suggest you avoid this facility unless you are trying to hasten your relative's lifespan.
Read More ReviewsOur family member was assessed by Ciel as a level five dementia patient and we were assured that top care would be provided, including monitoring for safety. None of this happened. The minute there was any challenging behavior (in our case, chronic restlessness that our relative suffered from for over two years), staff members would say that "Ciel is an assisted living facility" and they don't provide that level of care. All of their promises during the assessment process and their so-called "memory care" expertise disappears. The executive director and sales manager who did the intake for our relative resigned within three weeks after our relative moved into the facility. They were planning to resign the entire time they were talking to us and they were not honest about it. We would've never moved to the facility had we known the truth. Behaviors that were explained In nauseating detail during the assessment process seemed to catch Ciel off guard like they had never heard about the behaviors before. DUH - We told you! It was so totally ridiculous. Ciel seems to choose to medicate first and we had significant problems with medication management. Hospice would send an order to adjust a medication and it would take days if not weeks for the changes to be implemented. Many other problems as well in this arena… I would highly suggest you avoid this facility unless you are trying to hasten your relative's lifespan.
Ciel is the perfect place to call home. The campus is beautiful, clean and well-kept. The staff and environment are very positive and welcoming, and most importantly, the care is exceptional. The staff, especially Executive Director (Jordan), has extensive knowledge and care for each individual resident. I would recommend this place to anyone and everyone in need of the best care. My family and I spent several hours on a Saturday and the time and attention Jordan gave us was exceptional. What a great place!
It warmed my heart to stop by for a tour here this week and witness a new team of outstanding, cheery professionals, many of whom worked together in the past, setting a new tone for Ciel of Issaquah. It has been hard to see the changes in ownership over the last few years and hear less-than-stellar testimonies of the care and services with the transitions. The current team has what it takes to make a total turnaround. I am beyond hopeful. It is such a beautiful space, so intentionally designed for memory care; now, with the right team, it seems to all be coming together again. -Abby Durr, owner of Silver Age Advisors, a local Issaquah senior placement advisory service
I brought my mom here to be closer to us after her last remaining sibling died (and following the sudden deaths of my brother and father). That was six months ago. Now, I’m moving her out. I had hoped this place would be as they said it would be, but from the get-go, my mom noticed it was “all for show” and was never happy here. Due to what truly seems to be negligence, ineptitude, and lack of transparency and communication throughout the organization, my mother, who would walk everywhere with her walker, is now confined to a wheelchair. Despite numerous attempts to get staff to monitor her walking via myself and outside PT and OT, they refused…Out of what? My guess is laziness, ignorance, and impatience. Because they were too lazy or impatient to stand by while she used her walker, they opted to plop her in a wheelchair, days on end, with her legs dangling, resulting in edema (severe swelling and pooling of blood in her legs, not allowing proper blood flow back to the heart.) Not only is this extremely dangerous from a health perspective, it resulted in added costs, as I needed to buy compression socks and cushions to mitigate what they’ve done to her. Not to mention endless PT and OT to get her walking again…& Ciel not following her care plan. Staff don’t change gloves after toileting, nor after removing and replacing table settings. Just the other day, staff were dumping packets of sugar into my mom’s coffee. She’s diabetic. She hasn’t had sugar in her coffee since the 90s. They’ve left her on the toilet alone (she’s a fall risk, and fell numerous times upon arriving here)…One fall was so bad she nearly sliced her ear off and required numerous stitches, yet no one was able to tell me how she fell or upon what. When I request toileting, they don’t seem to want to do it, and want ME to do it. The daughter of a resident who recently died here told me they’re too busy on their phones and you have to tell them to do their jobs (toileting, etc.) Emails to nurses went unanswered. I find out later this is because either the nurses quit or were fired. I have no idea. And no one was monitoring their emails to respond, obviously, either. I’ve witnessed staff digging food out of residents’ mouths whilst yelling at other employees staff, “Tu tienes la culpa! Es tu culpa!” (You’re at fault! It’s your fault!) I’ve been there when staff have allowed another resident to pilfer through my mom’s things in my mom’s room. My son was witness to this, as well. I finally had to request the woman leave, as we were simply trying to visit my mom in her room, not fend off sticky fingers. And, her closet and clothes are a disaster. Laundry just thrown and piled in, much of it not even hers. A daughter of another resident told me they had women’s garments on her father. My mom’s favorite clothing has gone missing. Hundreds of dollars worth of new, Parkinson’s-specific clothing: gone. When I talk to “upper” staff about this, I get one of two responses, “The staff don’t like it when I tell them to do things”, and “I told them to do it”. There’s also the “we’ve done trainings”, but there’s no accountability, change, or follow through. Just hollow, meaningless words that don’t express any culpability in the litigious and for-profit corporate world that is senior “care”. There’s a definite feeling this company cares more about acquisitions than humans. Getting staff to request a urinalysis is like pulling teeth, too. Due to infrequent and improper toileting, my mom ended up with a UTI. It took days for them to get an order in to check for infection. Then, when I asked for follow-up, they told me to call it in myself. After this nightmare of an experience, I got a notice early December that my mom’s rent will be raised $1000/mo in Jan and her health care costs will be raised $2250/mo. A 42% increase. No thanks. Fortunately, mom is now in a new place with food that she loves and people who care. A canned response will follow telling me to contact Alexis (whom I’ve already contacted) further demonstrating lack of communication & care.
Ciel recently started operating this facility and I immediately saw an improvement in the overall cleanliness. The common areas floors were no longer sticky. My family members room was being kept up better. Within a few months, however, the rates hiked by a significant amount. While that's not too surprising given the current inflation in the region, it went up by much higher than I expected. Then I started noticing that my family members personal care started to decrease. Her hair was oily and it was clear she wasn't getting bathed (body odors too). It's harder to get a hold of this team too, when the previous ownership group always (yes always) responded promptly. It feels like I traded personal care/customer service for an improved facility cleanliness - all for a hefty price. 3.5 stars
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