1250 W Central Rd, Arlington Heights, IL 60005, United States
My mom has been at Church Creek memory care since February. The nurses and CNAs are wonderful and treat my mom with so much love and respect. I can’t say enough about them. Unfortunately it appears that the resident to staff ratio has decreased recently. No kitchen staff available so the CNA and nurse on duty are serving meals while also trying to distribute meds and care for the residents. Memory Care residents need constant monitoring and care and it’s just not possible for them to tend to all their needs any longer. The nurse on duty is also assigned to dispense meds at Assisted Living leaving one or two at the most CNAs. The staff is wonderful and many have worked at Church Creek for decades. Hopefully they won’t get burned out and leave.
Read More ReviewsMy mom has been at Church Creek memory care since February. The nurses and CNAs are wonderful and treat my mom with so much love and respect. I can’t say enough about them. Unfortunately it appears that the resident to staff ratio has decreased recently. No kitchen staff available so the CNA and nurse on duty are serving meals while also trying to distribute meds and care for the residents. Memory Care residents need constant monitoring and care and it’s just not possible for them to tend to all their needs any longer. The nurse on duty is also assigned to dispense meds at Assisted Living leaving one or two at the most CNAs. The staff is wonderful and many have worked at Church Creek for decades. Hopefully they won’t get burned out and leave.
I would like to send out a huge thank you to the nurses team in Memory Care....Fe, Seema, Virginia, and Nirvi. One of the main reasons why we chose CC for our beloved Mom! Their combined experience has reassured us. The 3 star rating does not reflect off the employees at Memory Care. Unfortunately, the past few months, I have a concern regarding the environment. The number of staffing levels has been reduced, experienced team members are leaving and the staff/residency ratio is not up to par. I am hoping things will improve and CC will stick to their "5 Star Senior Living" in Memory Care!
We moved my mother into Church Creek recently. Understanding the importance of the decision, I talked to several senior living facilities. The folks at Church Creek stood out for their compassion and professionalism in handling this painfully difficult decision for my family and me. They walked us through the process and allowed us to move at our pace when we were ready to do so. The staff members have been incredibly helpful from on-boarding my mother and me to the new surroundings to consulting on medical issues to handling my questions about day to day activities and necessities. They are always there to take my call and put my worries to rest. I really appreciate the way that everyone has handled my mother with patience and grace while maintaining her dignity throughout. Maribeth, Kelly, Fe, Seema, and the rest of the team have made an incredibly difficult time in our lives a time for a hopeful new chapter in our lives. I highly recommend anyone interested in starting their own chapter to speak to the Church Creek team.
My mom and dad have been at CC for 1 1/2. Thank you to ALL the staff -reception, dining, housekeeping, maintenance-the behind the scene people who make it “home”! Thank you to Staff Provider caregivers for your kindness to my parents, especially to my dad ; ). They all try so hard to please and are delightful! Thanks to Prime Care home health for your professionalism and guidance! Mae and Lou-I don’t know what I would do without your ongoing kindness and caring!!! Thank you to the Agility Therapy team for knowing just what dad needs when he needs it! Thank you to Ken and Renee who manage the dining program and the “flow” of mealtimes! The food is outstanding!!! Thanks to Holly for spreading joy, the beautiful seasonal decorations, and programs! Thank you Kelly and Erin for your dedication to providing the best experiences possible at CC!!!
My mom is in the memory care unit at Church Creek and has been there for a little over a year. I am extremely pleased with the care she receives! She was in assisted living at a different facility but we moved here as it seemed she would receive much better care - she is, for sure!! The people who work there are extremely competent and compassionate. I continue to be amazed at the high level of care mom gets and the level of communication I get to make sure mom gets what she needs. Seema andVictoria are my main care contacts and always are pleasant and friendly. Fe is the unit director and always knows what goes on there and who is doing what. If someone needs something, she will always make sure they get it. All three of these ladies make the entire stay pleasant and manageable for the family. Could not be happier!!! I give the facility 5 stars and the people 7!!
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