32 Chestnut St, East Longmeadow, MA 01028, United States
My loved one had a wonderful short term rehab experience. He was here for a week and Therapy staff went above and beyond as well as the nursing team. I would recommend this facility to family and friends or anyone who may be seeking short term rehab for themselves or a loved one.
Read More ReviewsMy loved one had a wonderful short term rehab experience. He was here for a week and Therapy staff went above and beyond as well as the nursing team. I would recommend this facility to family and friends or anyone who may be seeking short term rehab for themselves or a loved one.
Having been at a multitude of these types of facilities in the past I can tell you Chestnut Hill is one of the best. The CNAs are wonderful, the food is great, there are plenty of activities. The Administration is throughout and efficient as well.
Kept burial insurance money that they claimed was in escrow then claimed it was sent back to SSI . SSI never received and was not taking of the bill. How many elderly people are taking advantage of ?👎
This place is outstanding. They have been thoughtful, thorough and caring to my father during his 75 day rehab for a broken leg. They have gone above and beyond in working with doctors and evil insurance companies. His physical therapy was positive and very helpful. The nursing staff took care of him like he was a family friend. The social worker worked diligently to make sure he got everything he needed from the insurance provider. Sometimes she had to fight tooth and nail but she never gave up. I have seen how some patients and family members treat the staff and it's shameful. The poor reviews are false and due to the bad attitude of the writers. I don't want my dad to have to go to rehab again, but if he does I would go here in a heartbeat.
Mother went in for rehab for compression fracture of spine. I asked them to call me with care plan meeting. I was never contacted about any care plan meeting, there was absolutely no communication reguarding her care while she was there. They discharged her and sent her home via transport van without notifying anyone in the family. How does anyone send an 81 yr old woman with mild - moderate dementia home without notifying the family. I am totally disgusted!!
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