568 N Pine Rd, Bay City, MI 48708, United States
Very nice and the apartments are extremely spacious. A little on the pricey side, but quality usually cost more.
Read More ReviewsVery nice and the apartments are extremely spacious. A little on the pricey side, but quality usually cost more.
My grandma lives in this community and she’s absolutely had the best experience. It was a hard transition from independently living in a house to assisted living but now she calls Charter home instead. The staff is so attentive and caring. She always feels safe! Sondra (the executive director) was so helpful during this process. She made sure to personally check in on my grandma to assure she had everything she needed. Andrea (the nurse) has personalized care so that she’s getting the best of everything. I would recommend your loved ones staying with Charter!
I would definitely look at other facilities in the area, I made the choice to send my 87yr old Mother there and it was a mistake,I take the blame. It cost us $9000.00 for a week and a half stay,and 2 hospital trips during that week and a half under their care.As far as Reaching out to Sandra she was not willing to listen to anything we had to say she would just talk over you and cut you off.She probably doesn't realize the problems that occurred because she was too busy trying to tell us how great everything was and how we were somehow to blame.
Our mother has been a resident of Charter for close to 6 months and we feel mom is well liked by many caring staff members. She enjoys the activities such as bingo and bus outings. It’s a comfortable, clean atmosphere with inviting surroundings. Sondra, the executive director is so pleasant and very helpful with any questions you may have.
Charter has been a wonderful place for my grandmother! We couldn’t have asked for a better home and team to take care of her. Her needs are meet quickly and we never have to worry about her not getting the care and help she needs at charter.
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