1225 Spaulding Ave SE, Grand Rapids, MI 49546, United States
Wonderful caring staff that were very helpful and kind. Beautiful rooms and decor. Great administration. We were glad we chose the this facility.
Read More ReviewsWonderful caring staff that were very helpful and kind. Beautiful rooms and decor. Great administration. We were glad we chose the this facility.
I have thoroughly enjoyed living at Cascade Trails. The management AND staff are friendly, good at what they do and professional in how they work. The food is pretty good and chef’s are flexible in preparing alternative meals. The Life Enrichment staff does a terrific job finding activities for residents to partake in, encouraging everyone to participate.
I have worked 27 years in the senior care industry as a COO, Executive Director and as a licensed Administrator. My Mom has been struggling in her current environment since my Dad’s passing 2 years ago. Today, Sept. 11th, she moved into Cascade Trails independent apartment living. The staff has been unbelievably amazing! They have gone above and beyond for my Mom and her move. She was able to attend various events prior to her move in order to experience what life would be like if she chose to come to Cascade Trails. In all my years in senior care, this organization is beyond impressive. No living situation is perfect but this one is darn near perfect. I highly recommend Cascade Trails! They are attentive, they listen, they are highly committed to the resident, they own what needs to be improved and I could not be happier for my Mom! I’m so excited for all she will be experiencing in terms of her quality of life. Thank you from the bottom of my heart and keep up the GREAT work!!
If you are thinking of moving a loved one to Cascade Trails Memory Unit, please read this review first! My name is Cindy Stebbins, my Mom lived in the Memory Care for 17 months…it was horrible!! There is no consistency in their staffing, which is very important to persons with dementia. There were frequent medication errors and my Mom was left ALONE in the whirlwind while staff answered the door and quickly checked on other residents. This staff member came to me on her own and told me this because she was so sad at having done that, she was reprimanded for telling me the truth and told she was not to talk to me! Staff whom were honest with families were let go! Matthew Fellows, executive director, and right on down the line were very untruthful to families FACT and I have proof. I filed many cases, with the help Ombudsman staff, to the State of Michigan for abuse, lack of food, no hydration, lack of staffing, staff always on their private cell phones, or worse yet staff sleeping while on duty. My list goes on and on, I have an excellent paper trail along with copies from the State of Michigan of complaints that were factual and verified to be accurate. Activities were excellent and we were very happy with that department, until they abruptly fired Wendy Heath Activities’s Director! Activities were few and far between, after that in Memory Care! They called listening to Alexa play a jazz channel as Music Therapy or turning on a scent dispenser as Aroma Therapy. We nearly lost Mom in November 2023 due to medication errors (blood work and Dr. statement as proof) dehydration, and lack of proper care. After 10 days at Corewell Health, we were transferred to Raybrook Manor for therapy. I met a family there the first night who had moved their parents from Cascade Trails to Raybrook, a couple months prior, and we thrilled at the wonderful care their parents got! They told me “Cindy, if you love your Mom , do not send her back to Cascade Trails!” We didn’t, and it’s the best decision we ever made 🩵 Mom has been in the Memory Care Unit at Raybrook Manor since December 2023. We are thrilled with care she receives, how staff has been there 10-15 years or longer, and how Mom and our whole family has become part of Raybrook family. We do not have one complaint! Activities are 7 days a week and they stay busy! Mom is flourishing there 🥰 She has staff past/present from Cascade Trails come to visit and they can not believe it is the same Momma Donna! Our hearts are full 💓I waited until my anger had subsided to right this review, because I wanted it to be factual, not full of anger. Please feel free to contact me via Facebook messenger for more information or to see facts in writing backing this up. Don’t bother to write anything on Facebook as the powers that be at Cascade Trails will just delete it! I have screen shots to prove this, as well. Reviews on this page are often written by staff or their family and friends 😂 Besides being a loving daughter, I am also a nurse that was appalled at the things I saw!! Please feel free to contact me to get honest and factual ways about the way things are run at Cascade Trails.
I cannot thank Cascade Trails enough for everything they did for Bill, my grandfather. He peacefully passed away earlier today in the exceptional care of everyone at Cascade Trails. All of the staff members are incredibly kind and caring and do everything in their power to take care of their residents. We will never forget you and everything you did for Bill.
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