1928 W 9800 S, South Jordan, UT 84095, United States
My mom is safe there. Great nursing staff for meds . Great cafe for 3 meals per day . Every staff member knows my mom by name.... Very caring atmosphere. I know my mom is well taken care of there.
Read More ReviewsMy mom is safe there. Great nursing staff for meds . Great cafe for 3 meals per day . Every staff member knows my mom by name.... Very caring atmosphere. I know my mom is well taken care of there.
Brad and his team were extremely hospitable in hosting a Dementia Training sponsored by Oasis Senior Advisors with invitees from other assisted living communities throughout Salt Lake and Utah Counties. Their support in allowing Karen Straw from DementiAgility to use their community and to provide all the necessary equipment and snacks was truly a testament to their commitment to helping seniors and others in the senior industry!! Deeply appreciated!!
Nursing staff do not pass meds at this community. They do struggle to answer phones and the landline in my Dad's room didn't work and they weren't interested in making any effort to fix it. Some assisted living hire services that can help answer the phones and contact staff, but not Carrington. My dad struggled with cell phone due to disability and I would typically have to drive to facility for all conversation. I am grateful for the direct care staff that took care of my father, activities coordinator, people who cleaned, did laundry and maintenance, and the care coordinators. There was a tremendous amount of turnover, even among community leaders. This may be normal, but I feel this was misrepresented by marketing before he moved in. There were 3 administrators in 20 months. There are several home/hospice companies that come to Carrington. However, my dad was not able to be at assisted living at the end of his life, even with hospice, because of the level of care. The nursing services that were available were exaggerated by marketing prior to moving in. I believe senior management all have full time jobs outside of assisted living. I wondered who was responsible for policy development or how much expertise they had in the relevant areas. Last I heard Carrington was the only community in the organization. Sometimes that can be a good, but can also limit resources. I feel like the accessibility of the owner and involvement in the facility is exaggerated on the website. Also, I don't think the senior management are accessable, so I guess I don't understand their grievance policy or chain of command. To be fair, I did figure out how to contact the owner once and he was polite but told me that others have taken over management. My impression was that community leaders didn't get enough support or resources from senior management or the owner. Also, it seemed like the workload for community leaders and staff was unrealistic. Some of the policies were weird. Like staff are not allowed to wash hands in residents room, and only one Handwashing station for a floor of 25 residents. Handwashing was a rare event and previous leadership told me some policy that was preposterous. The owner even believed this was acceptable practice, and nothing improved after I expressed concerns. Staff can't wash hands when equipment and supportive policies are not provided, so I blame senior management, not the staff. Supply chains were plentiful at the time. A small number of hand sanitizers were added (after I had expressed concerns about lack of supplies for 11 months) but I could tell they were being used only rarely. I don't think anyone understood my concerns. My father was colonized with 3 different multi drug resistant organisms and my main concern was to protect the other residents. Carrington did have outbreaks of respiratory and gastrointestinal contagious diseases. Even when he had active infections, I watched staff walk on to next resident without washing hands. Proper PPE was not always available for staff, even when supply chains were adequate. Medication administration PROCESS needed some updating for safety. What is the process when the med tech can't give a medication because it isn't available? A readily available med was missed for 5 days before anyone took initiative to get it in stock. My experience with the way HIPPA was applied is very different than my understanding of HIPPA and was used to withhold info, even when resident was willing to give consent for his family to receive.
Carrington Court has been so amazing to my family! Our situation has been very unique and they have done everything possible to make this situation the best it could be. They are professional and care deeply about their residents. I would recommend them to anyone who is looking for care for a loved one. Thank you Bradly, Madi and Makayla for helping me and my family. I know this situation has not been easy.
Our mom has lived at Carrington Court on the assisted care side for almost a year now. We helped move her there after she spent the last two years in a senior independent living apartment. She needed some help with some assisted daily living. Since our mom has been at Carrington it seems as if her memory has improved, her general nature has become more positive, and even her handwriting has gotten better. The staff at Carrington Court is top notch in taking care of her basic needs and checking in on her frequently to see if she needs help with anything. The activities coordinator is fantastic with her energy level and keeping residents involved in the many activities that Carrington Court provides. My Mom even went so far as to say, "With all of the activities and social activities, I barely have time to take a nap!" My Mom is social by nature, so the interaction with the residents and the activities provided have been very valuable in helping her feel like she belongs, and in improving her memory. She has made friends, built relationships, and is very comfortable asking staff for things that she needs, to make her stay there a comfortable one. She really enjoys the food, the movie nights, the bingo, the memory games in social settings, the 'Sit and be Fit' activities, and the Friday bus rides to different places throughout the valley. She has also enjoyed the outdoor social interaction with other residents in the courtyard. My mother is not very tech savvy so the staff has helped her when she has needed help with her TV remote and getting to programs that she has really wanted to watch. Go Jazz! The director of marketing and staff have answered all of our questions in a timely manner, and have gone the extra mile to help us in getting legal documents signed with a notary, scheduling in house doctor's appointments, getting deliveries to my Mom's room, and keeping our Mom informed of everything going on since this COVID-19 epidemic has consumed our lives. We feel that she is very safe with the conditions that the staff has set up to protect our Mom during the epidemic. I truly believe she has been happier at Carrington Court than she has been for quite some time. The staff is always welcoming, caring, and knowledgeable in what each individual residents needs are. We feel truly blessed that the people who work at Carrington care for not only our mothers physical well being, but her emotional well being as well. The positive outlook my Mom has on life has been very heartwarming to witness, and that is in large part of the business model and culture that Carrington Court has created. Thank you!!!!
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