1776 Cambridge Dr, Richmond, VA 23238, United States
My mother n law has been in a number of rehab facilities and honestly I've wanted to take her home immediately. Canterbury has been wonderful from Zoe the front desk receptionist to the nurses who actually listens to our requests. The doctor called several times to give us realistic advise which we appreciated. The events they put on for their residents are really great Keep up the good work Canterbury and thank you .
Read More ReviewsMy mother n law has been in a number of rehab facilities and honestly I've wanted to take her home immediately. Canterbury has been wonderful from Zoe the front desk receptionist to the nurses who actually listens to our requests. The doctor called several times to give us realistic advise which we appreciated. The events they put on for their residents are really great Keep up the good work Canterbury and thank you .
Today, I had a wonderful meeting with a team ladies that were professional and were able to answer any questions that I had. I appreciate the team taking time out of their busy schedule to answer my questions, along with displaying compassion for understanding my need for closure. I will admit when addressed my mother’s death. I wrote with anger with the passing of my mother. Instead I should’ve took a step back in a professional manner. Sometimes as advocates for our loved ones. We allow emotions to take over. Instead of observing and properly addressing the situation immediately. I left from the mtg feeling clarity. Thanks ladies! It has been a few days since my mom’s death. My mom kept saying to me. Some of the staff were mean to her and took their time getting to her. On several occasions I wasn’t pleased with the up keep of my mom’s personal hygiene’s. On several occasion I bath my mom myself. My mom’s sheets were stain with the same dried blood from the day before. I marked the sheet myself to see if it would be change and it wasn’t. My mom was a double amputee. So it wasn’t like she could do things for herself. I been doing some serious thinking and something doesn’t feel right. My mom should be here. I will not rest until an internal investigation is done. Yes, my mom had medical issues. But just how long was my mom unresponsive til someone noticed? I had to express how I feel. I do not want this to happen to another person love 💕 one. I was told by three staff. That as long they were on shift. They would be sure my mom was okay. However, it shouldn’t just be those three. I will not stop until I find out the truth once I lay my mom to rest. If I do not get answers I will be going to the newspaper. My mothers death will not be in vein.
Great rehab from rehab techs, very short of personnel in nursing and cna staff. The Rehab PTA and OTA are the only positive thing that came away from this facility, it was very short on nursing and CNA's also, and it showed, I will not recommend this place to anyone because of the lack of personnel to attend to the patients, and only an hour a day of PT/OT is not enough to get folks functioning the way they need to prior to departing the facility, more time is needed but again they are short on staff compared to patient load. I commend the PT and OT staff for a job well done!
I recently had a family member stay at this facility, and I have raised many concerns about the administration and workers. Once you enter the facility, there is an instant smell of feces and urine. The nursing staff do not properly care for the residents, my family member sits in their mess for hours on end and sometimes all day and is not cleaned throughout the day. She has to constantly request assistance and her call button is regularly ignored and not answered for hours. The CNA’s are highly neglectful of the residents and have nasty attitudes. Roaches have infested the facility. As a family we were not satisfied with the care our family member received in this facility.
Needs a complete nursing staff overhaul (with the exception of a handful). You will notice a nauseating urine smell from the time you step on the elevator which is usually filled with carts of dirty dishes. The dementia unit (Grove) is a tough area to work in I am sure. However, most of the staff is dismissive and look at you rudely if you ask for attention for the patients. The ammonia smell from the urine that most of the residents wallow in is putrid. Residents are more often than not sitting in pee and feces. The residents only get water if they ask for it However many are incapable of doing so. Staff drinks the soda so, there is none left for the patients. Social workers seem to only be interested in the beginning when they are trying to get residents in then, forget it, if you are trying to reach them. Answering machines are full and nobody gets back to you. Facility Administrator Michelle Williams doesn't even have her mail box set up (convenient when you want to get paid for not doing work). Patient/residents clothing has not been laundered in over 2 weeks so, they scrap clothing together for residents that doesn't belong to them. Would strongly suggest termination of those who do not work. If you can't do your job of supervisor or worker. You should be fired. If you are hired to do laundry, do that job or go on welfare. If you can't handle being a courteous and caring nurse on the grove. Go to a facility that does not have dimentia patients. This may have been an almost 5 star facility at one time but, at most it Canterbury is 2 stars for those in the Grove.
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