250 Myrtle Rd, Burlingame, CA 94010, United States
The place is amazing. My sister’s first day was today. I’m sure she will enjoy it. Tour guide Richard was very thorough explaining all the features that Pacifica Senior Living offers. Location is ideal for one to go on a stroll through the park, to go downtown, and to do local shopping. Their Staff have this is been so helpful in making one feel at home. I highly recommend this establishment.
Read More ReviewsThe place is amazing. My sister’s first day was today. I’m sure she will enjoy it. Tour guide Richard was very thorough explaining all the features that Pacifica Senior Living offers. Location is ideal for one to go on a stroll through the park, to go downtown, and to do local shopping. Their Staff have this is been so helpful in making one feel at home. I highly recommend this establishment.
The services listed on the website are not offered at this location. The rent continues to increase, while services decrease. Repairs have taken nearly a year to get completed in her room and aren't done well when they’re finally fixed. All they do now is show movies, but the tv has been broken for quite a while so they don't even get that every day. The van was out of service for months so the residents didn't get taken out and they fixed the van but now claim they don't have the staff to take the residents out, or take them to a large grocery store occasionally but give them 30 minutes only to shop. Management and concierge staff have been inconsistent, frequently changing or positions a being left unfilled and management has been very difficult to reach and doesn't seem to be doing g anything to help the situation. Resident care is suffering terribly! I don't know if the other facilities are any better, but this one has gone downhill fast in the last year or so and it's not fair to the residents. I would not recommend it to anyone who needs socialization, structured activities, or support with any kind of transportation. These things have not been offered in a long time despite complaints from residents and loved ones. I'd love to speak with someone in corporate about it, since management has been no help, but the website is no help for that either. Very disappointed with their services.
What a great experience in a stressful time. Needed to arrange to move a family member to assisted living. We toured with Ruth, on a Saturday and enjoyed everything, especially the scones. From there the next week it was a Yes, and we moved in a week later. In following up with my family member, the calm in the voice and happiness is priceless. The stress is gone, and I look forward to a great relationship with all the staff. They made my family member feel welcome from the moment we walked in. I've seen other facilities in the area and appreciate all that they have done for us.
Atria Burlingame has been wonderful to my mother who has lived there for the past 2 years on the Alzheimer’s floor. The staff give their residents on this floor lots of attention and they communicate with the family on a regular basis. My mother loves her room, the caregivers and the food. I especially like the boutique hotel atmosphere. They do everything they can to accommodate everyone’s special needs and requests. A lot of larger facilities are unable to provide special requests. The staff on the Alzheimer’s floor have many many years of experience and it shows! Also five stars to the activities director!!!
I am the conservator for my neighbor who was a resident in the home’s memory care unit for 2.5 years; unfortunately she recently passed on New Year’s Eve 2023. The memory care’s staff led by Hola was fantastic and very flexible and made appropriate adjustments to address my neighbor’s gradually declining condition. Prior to the home’s reorganization in mid 2023, I attribute the successful management of the memory care to Rowena, the facility’s RSD Director. She was my rock who provided regular updates and was very instrumental in my neighbor’s care. Most importantly, she was just fantastic to work with and very respectful especially in her style of communication. She listened, provided suggestions and at times, we even found middle ground to issues being addressed by either of us. The facility lost 2 stars because I strongly believe the “ tone and atmosphere” of the home starts with the leadership especially from the Executive Director (ED) overseeing the facility. Over the past 2.5 years, we’ve seen no less than FIVE changes in ED’s with differing priorities. Before selecting Atria Burlingame which was sold 6 months later to Pacifica, my wife and I looked at a dozen facilities but liked this home because of the home’s happy and cheerful environment. The staff would always greet everyone including its residents and visitors with a smile and cheerful greeting. This happy environment was reinforced by the many celebrations. For example, on holidays such as Halloween, or just plain Hawaiian day, the staff is dressed for the occasion and appropriate food was served for the celebration, music was usually piped throughout the facility and pricing was unbelievably competitive. After my visits, I left with a feeling the staff, visitors and most importantly its residents were living in a very happy environment. After the sale to Pacifica, all of this disappeared; the staff was no longer greeting you with cheerful smiles, music was no longer audible and the food quality had a noticeable decline. Thankfully, the level of care remained unchanged but there was a noticeable change in the home’s overall atmosphere. The current ED is all business. Rules, regulations and procedures are strictly followed and there is no room for negotiations. While an open door policy is promoted, I minimized our interactions with the ED because the outcome is usually less than desirable. After another 10% increase was announced for 2024, we were planning to relocate to a competing facility. However, we deferred this decision thanks to the care and interaction we received from Rowena and her memory care unit.
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