203 S Wekiwa Springs Rd, Apopka, FL 32703, United States
Don’t be FOOLED by their warm words and plastic smiles! My mother was in the Alzheimer’s unit for a very short time there and I had to get her out of there because they Do Not Care for them. Dinner the 2 week , My Mom face was bruised from another resident who had hit her. I saw the bruises and asked if anyone knew about it. Of course, they all had no clue how it got there. *I saw my Mom 2 days earlier and there was no bruising. I have photos to prove it. Then a month later, they called to tell me my Mom was in the hospital, because she fell. They had no clue how she felled. This was followed by another fall about 3 weeks later. They even said, the Nurse who was in there saw she was going to fall, but instead told the aid to go help her, but no one did. The Aid said, “ she was feeding someone at the time”. They both saw my mom was going to fall, but did not do anything about it. When I asked about the situation to Kristen , the executive Director , she didn’t seem concerned but rather annoyed by my inquiry. Kristen, was the executive Director there in 2022. She should be called the “Warden of Brookdale”. What a horrible experience with dealing with her and her staff. In addition to horrible care of residents, it was also the SMELL of the facility and dirty carpets. I was told durning my initial visit that the carpet was going to be replaced, however after three months nothing ever changed. I spent $3000 on a General fee just to get my Mom in and that was a RIP off….. If you care for your Loved ones, don’t bring them here. They will over charge you for Medication Management on top of inflated Drug prices… They use United Healthcare and CVS pharmacies and it WAY over price. Get a comparison from other Pharmacies, like Costco, and you’ll see the price differences. CVS was charging one of my Mom’s meds at $375, for a month’s worth. I did the price comparison at Costco and I could get for $15.00. That’s right, that much cheaper for same drug. Yes, I had spent 2 months fighting with CVS, but I got it reduced. Let’s talked about the Meals or lack of them in the sAlzheimer’s unit. They can’t complain, it’s up to the relative to be there to ensure they get a meals. It was exhausting to have to be on top of Mom’s care. There was so much more bad stuff , but you get the idea. Kristen, Executive Director, show be working with Inmates. She is mean, uncaring, and will try to intimidate anyone who questions the quality of care. Overall , the place was smelly, dirty and operated by a heartlessness “person” who would bully anyone that questioned their parents care. Sadly, the Staff has followed her lead. It’s a Negative place !!
Read More ReviewsDon’t be FOOLED by their warm words and plastic smiles! My mother was in the Alzheimer’s unit for a very short time there and I had to get her out of there because they Do Not Care for them. Dinner the 2 week , My Mom face was bruised from another resident who had hit her. I saw the bruises and asked if anyone knew about it. Of course, they all had no clue how it got there. *I saw my Mom 2 days earlier and there was no bruising. I have photos to prove it. Then a month later, they called to tell me my Mom was in the hospital, because she fell. They had no clue how she felled. This was followed by another fall about 3 weeks later. They even said, the Nurse who was in there saw she was going to fall, but instead told the aid to go help her, but no one did. The Aid said, “ she was feeding someone at the time”. They both saw my mom was going to fall, but did not do anything about it. When I asked about the situation to Kristen , the executive Director , she didn’t seem concerned but rather annoyed by my inquiry. Kristen, was the executive Director there in 2022. She should be called the “Warden of Brookdale”. What a horrible experience with dealing with her and her staff. In addition to horrible care of residents, it was also the SMELL of the facility and dirty carpets. I was told durning my initial visit that the carpet was going to be replaced, however after three months nothing ever changed. I spent $3000 on a General fee just to get my Mom in and that was a RIP off….. If you care for your Loved ones, don’t bring them here. They will over charge you for Medication Management on top of inflated Drug prices… They use United Healthcare and CVS pharmacies and it WAY over price. Get a comparison from other Pharmacies, like Costco, and you’ll see the price differences. CVS was charging one of my Mom’s meds at $375, for a month’s worth. I did the price comparison at Costco and I could get for $15.00. That’s right, that much cheaper for same drug. Yes, I had spent 2 months fighting with CVS, but I got it reduced. Let’s talked about the Meals or lack of them in the sAlzheimer’s unit. They can’t complain, it’s up to the relative to be there to ensure they get a meals. It was exhausting to have to be on top of Mom’s care. There was so much more bad stuff , but you get the idea. Kristen, Executive Director, show be working with Inmates. She is mean, uncaring, and will try to intimidate anyone who questions the quality of care. Overall , the place was smelly, dirty and operated by a heartlessness “person” who would bully anyone that questioned their parents care. Sadly, the Staff has followed her lead. It’s a Negative place !!
My dad has been here for almost a year. The staff is very nice and he is well taken care of, he is able to do most everything himself. Our biggest complaint is the food. They have been through at least 2 kitchen managers since he’s been here and nothing is getting better. They apologize and make promises but nothing happens. Sometimes it takes 2 hours to get served, they are not efficient, food is cold, portions are small, at times it is even inedible. The menus rarely change, they use the same options over and over. Prices just went up $400 per month, the food should be better.
My husband has been at Brookdale for about three months. Their staff is amazing, they are kind, generous and understanding. They not only care about their residents but are supportive of the family members. I gave them five stars because they have been so kind and supportive. Kristin who is the director has reached out to us multiple times to make sure we are happy to ask if they can support us in any way. I feel like my husband is staying at the Ritz Carlton. Their meals are set up like a restaurant and their facility is beautiful. They have daily activities and make sure everyone is involved. We visited so many facilities and this was the best by far.
Brookdale Wekiwa is a wonderful assisted living community. I came here after my husband passed because I didn't want to be alone. I've been here for 4 months now and not once have I felt lonely or alone. Activities, outings happy hour music and more. We have a great Activities Director, Liz, who is a lot of fun and has great ideas. The staff is great and they listen to and address concerns. I'm very happy here at Brookdale.
Having a grandmother who is 86 years old the things you value in assisted living are exactly what stands out about this facility. They all have happy positive attitudes on everyone’s face even if they aren’t having the best of days. The chef makes sure to come and ask if his cooking is exactly what she is wanting. Which is much more then she has had in the past. I moved her closer to us to be able to spend more time with her great granddaughter. I love that we can go and attend events with her. I’m happy to see more activities being added to the list since she’s been there which is always a plus to keep her busy. Grandma loves walking around the building and another big moving point was the fact it’s tucked back away from the main roads and craziness. She can enjoy walks without having to worry. I love that everyone is so understanding and willing to help if there’s any concerns or issues and they will try to help resolve any problems they can. In the beginning we had a problem getting paperwork from her old facility and they went above and beyond to help! The cost of the room and the care she receives for the facility is very reasonable. I would definitely recommend this place to others.
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