13250 Philadelphia St, Whittier, CA 90601, United States
The building is completely infested with roaches, and there's only one working elevator, which sounds like it's on its way out. The caregivers are nice, but the infestation and the building's disrepair is totally unacceptable given how much they're charging residents. California Department of Social Services has inspected them several times for these issues and given management warnings. If you have the option to move your loved ones somewhere else, do it.
Read More ReviewsThe building is completely infested with roaches, and there's only one working elevator, which sounds like it's on its way out. The caregivers are nice, but the infestation and the building's disrepair is totally unacceptable given how much they're charging residents. California Department of Social Services has inspected them several times for these issues and given management warnings. If you have the option to move your loved ones somewhere else, do it.
My family member resides at Uptown Brookdale and at first the facility ran well but over the last few months the food quality served is unacceptable, they will serve cold food and combinations on the menu Spaghetti with beans? My family member has been battling cancer so she pays extra to have her dog walked but staff rarely comes to take dog out which has caused her dog to relieve herself on carpet and floors. Now the apartment smells bad and the apartment is infested with roaches. The manager has been notified yet nothing is done to resolve the issue. For the amount of money that the residents pay this is just unacceptable. I wouldn't recommend this facility at all.
I love all the staff at Uptown Whittier Brookdale. My family and I have such peace of mind knowing that their staff is caring for her. Every interaction I have with staff is positive and productive. Staff goes above and beyond to make my mom as comfortable as possible. They are all very caring and always treat her with respect and kindness. I absolutely recommend anyone to consider Uptown Brookdale for your loved one.
Both my mother and father moved into Brookdale almost two years ago. They both received excellent care and enjoyed the social aspect with other residents and staff, who became their friends. When they required hospice, the Brookdale staff provided excellent support and genuinely cared for my parents. All of the caregivers and med techs are truly angels! We recommend Brookdale without reservation.
My wife and her siblings discovered Brookdale Uptown Whittier when seeking assisted living for their father in early 2022. He was aged 94 and had lived in his Whittier home for 56 years, so this was not a move taken lightly! But over time, he came to feel that Brookdale was truly his home. His apartment, filled with furniture and mementos from his house, allowed him to live with dignity, comfort, and safety in his twilight years. In 2023, when his health needs required "full support," the staff (administration, nurses, aides, etc.) could not have provided more attentive care. Every request for "attention to detail" by the family was met with conscientious, loving care. Each care provider treated him as if he was his/her father, and we were most grateful.
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