2365 Patriot Heights, Colorado Springs, CO 80904, United States
My mom moved out in October 2024. When she moved out she got verbal confirmation that she was all paid up. She has gotten mail each month since stating that she still owes, however each month they’d send a new invoice with a lower amount. My mom has consistently tried to get into contact with the finance department to no avail, she has called, gone in person. She found a note on the door stating residents were not allowed to see the finance department for the rest of 2025 without an appointment and yet, no one answered her calls or were to be found in person. They sent these bills to collections and my mom sent a registered letter with not one response after months of trying to get into contact. She will be getting a lawyer to dispute as this practice is shady, negligent and criminal.
Read More ReviewsMy mom moved out in October 2024. When she moved out she got verbal confirmation that she was all paid up. She has gotten mail each month since stating that she still owes, however each month they’d send a new invoice with a lower amount. My mom has consistently tried to get into contact with the finance department to no avail, she has called, gone in person. She found a note on the door stating residents were not allowed to see the finance department for the rest of 2025 without an appointment and yet, no one answered her calls or were to be found in person. They sent these bills to collections and my mom sent a registered letter with not one response after months of trying to get into contact. She will be getting a lawyer to dispute as this practice is shady, negligent and criminal.
This place is declining fast. When we first moved a relative in a few years ago, it was very different. They had a secure gate which was something that we felt was important. They have removed that security now and anyone can just walk into these buildings at any hour. It is not secure at all here. When we questioned why they removed the guard, we were told that they never had a security guard. Literally gaslighting and lying. Once they get you in, they skyrocket the rent every year. It has almost doubled in 4 years. Absolutely no communication. We have called and left messages to the executive director and they do not return calls. They have a pretty extreme turnover of employees. Do not bring your loved one to live here!!
My husband is there for rehab after being very ill. So far, he has had no rehab done & his roommate gets to watch TV at top volume, while the staff is making my husband watch TV with subtitles. And they also went thru his stuff. He's not dementia, he's not a junkie, yet they insisted on going thru his stuff, throwing his medications into his bag without the lids on, so now I get to try to figure out what's what for 7 bottles. He can't get a blanket or a simple glass of water from the staff. They say they'll get it, walk away, & aren't seen again till hours later. I don't know how the are for their other services, but I very highly do NOT recommend this place for their rehab services. Do not send your relatives here. If they start treating him better, I'll change my review, but as of right now, I'm furious with them.
Great if your resident. More like Disneyland if you're a worker. I felt like a character. Very out of place. Also with held 16 hours of pay from me. Apparently legal cuz you sign a paper. Idk. Just a corporate juggernaut
The first time I ever toured on property at Brookdale Skyline I was absolutely floored. The campus is so lovely and in a perfect location. All of the staff I interacted with were so friendly and helpful and I would definitely recommend this facility to anyone I know that’s looking for assisted living. Also they have the sweetest birds in the lobby ☺️
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