240 Interchange Blvd, Ormond Beach, FL 32174, United States
I had my mom there and I also worked in the kitchen. I eventually moved my mom because of the lack of care. I also quit because of the quality of food. You can't consider yourself a chef if all you do is prefab meals. It's sad that the amount of money those residents pay. They get sub standard care and even less quality food. The so called chef/kitchen mgr. Needs to bow out gracefully.
Read More ReviewsI had my mom there and I also worked in the kitchen. I eventually moved my mom because of the lack of care. I also quit because of the quality of food. You can't consider yourself a chef if all you do is prefab meals. It's sad that the amount of money those residents pay. They get sub standard care and even less quality food. The so called chef/kitchen mgr. Needs to bow out gracefully.
Initially we gladly gave Brookdale a 5 star rating, then we began to see the cracks in the machine. Medication errors, a caregiver that chose to ignore all the symptoms of a TIA, the food has deteriorated to inedible. The management was made aware on multiple occasions and the outcome was lip service and continued errors and attitudes. We moved both of our family members out this weekend and would like to apologize to anyone who put their loved one in this facility based upon our previous review.
I don't typically write reviews, but I work with this community professionally and feel that Brookdale Ormond Beach West deserves recognition. This is a wonderful memory care community where the staff members engage their residents and treat each like family in a warm and homey atmosphere. Led by Todd, Executive Director, the entire team is so kind and considerate to the needs of the residents that live there and are always friendly and smiling. Elise, Health and Wellness Director, is always calm, caring, and takes wonderful care of the residents. She is also a Certified Dementia Practitioner and Certified Alzheimer's Disease and Dementia Care Trainer. Brittney, Sales and Marketing Manager, is as sweet as they come. She will help give you peace of mind when contemplating memory care for a loved one as well as making sure you have the necessary information to make an informed decision. Although I don't know other team members as well, they are equally as friendly, caring, and engaging with residents. As a healthcare professional, I am always treated with respect and greeted with a smiling and friendly face. Also impressive is the way the management team goes above and beyond to show appreciation to the employees. It is obvious when you step inside that it is a great place to live and work. I would not hesitate to recommend Brookdale Ormond Beach West.
Brookdale Ormond Beach West is an amazing facility. I have witnessed several times how caring and wonderful they are. They pride themselves on Patient Care, Elise the Nurse Manager has great way to be a leader and motivator to her team with expertise training in memory care patients. Todd is the executive Director he wonderful to work and has been in the business of caring for patients for decades. Brittany is one of the nicest young ladies I have met. She is willing to help you make the difficult decision easy. I highly recommend Brookdale Ormond Beach west!
Copied text from another family members review on google review website: (share the exact same opinion and experience) Do not take your love one to this facility. You will be blindsided for they do not provide the care they promote. The nursing staff do not communicate with each other, it is all about money. I cleaned my husband's room more that once. The nursing staff do not communicate with the patient's family. Basically, it's all about money and filling those beds. The food is not that good and they don't have any regards to taking care of the patients. They love to Baker Act their clients since they don't know how to take care of them after they make a commitment to do so. Be Aware everyone..
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