14595 Nacogdoches Rd, San Antonio, TX 78247, United States
My friend was here and received excellent care. Brookdale is trained on dealing with memory care residents and it shows. The director , Lola was a joy to work with.
Read More ReviewsMy friend was here and received excellent care. Brookdale is trained on dealing with memory care residents and it shows. The director , Lola was a joy to work with.
My uncle was a resident at Brookdale Nacogdoches for a many years and was always in good hands with their staff. As a veteran, he was ALWAYS treated with dignity and respect and even had his photo framed on the Veteran wall, in honor of his service. As his health began to decline, the staff made the necessary adjustments to provide him with the assistance that he needed when it mattered most. Everyone was wonderful in his final moments and I’m so grateful for their care.
Brookdale Nacogdoches has been a blessing for my family. My mom has been there for almost 2 months and the love and care she is shown every day touches my heart. They are kind, compassionate, and care for her like she was their own. We have cameras in her room and it warms my heart to see the interaction between my mom and her caregivers. She is fed nutritious meals and snacks and her room is always clean. It is the interaction with the residents that all of the staff of Brookdale have that truly makes it shine.
My mom lived here for about 7 months. The care was subpar to put it mildly. She was often not clean. Staff would lie about changing her or brushing her teeth. We would often find her clothes on other residents, even though we did all her laundry. Staff didn’t know how to maintain her oxygen equipment. They charge for personal services not being performed. Felt bad for residents who didn’t have family who regularly visited and could observe what was going on. Management would always apologize and state she would train staff when they messed up. Residents can exit all exterior doors easily. Hallways smelled like urine. I could go on and on…
Brookdale Nacogdoches is a wonderful place to take your loved one who has dementia or Alzheimer’s. The staff is amazing and how they care for their residents and they keep them interactive with activities to help with their sleep pattern and they offer choices for meals as many other positive things about this community.
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