207 Laurel Rd, Voorhees Township, NJ 08043, United States
Due to covid I have been many facilities. Brookdale is above an beyond any other facility. It's immaculate the food an service is that of high end spa . Nurses are always available. I'm so grateful to Meghan for making this possible an allowing me to feel as if people here have my back
Read More ReviewsDue to covid I have been many facilities. Brookdale is above an beyond any other facility. It's immaculate the food an service is that of high end spa . Nurses are always available. I'm so grateful to Meghan for making this possible an allowing me to feel as if people here have my back
I’m not sure who is writing positive reviews about this place. They are severely understaffed and have had several different directors in the past five years that cannot fix it. I’ve reached out to Ian Yannuzzi, an executive at Brookdale several times but the problems persist. There is a mouse problem. I have to ask for my mother’s room to be cleaned every time I visit (and I visit at least weekly). Her laundry isn’t done on scheduled days and no one is held accountable. I highly doubt they shower her on her scheduled days and I often have to do that as well. Her clothes, toiletries, treats and other belongings go missing despite everything being labeled. I’ve heard every possible excuse from the staff as to why this is. My mother was moved to memory care (after she wandered out the unmanned unlocked door at 3 am in the rain) which they charge more for but don't round on the residents any more often despite the fact they remove their call bells from them. Do not put anyone you love here. I’d move my mother from here but the only thing that’s more broken than this awful place is the US healthcare system.
Finding the right assisted living facility can be quite a daunting task. I couldn’t be happier with the quality of care and services that my family member is receiving. Brookdale takes pride in providing person-centered care, practicing ethics, and having a clear mission statement. Having my loved one in a location that is accessible for daily visits from friends and family is invaluable. I can’t thank the Brookdale management and staff enough for providing my loved one and family with support during this very difficult time in our lives.
Run!!! I would not take a dog to this place. The memory care floor is a mess -the smell of urine hits you in the face as soon as you get off the elevator. They walk a fine line between assistant living and memory care. They try to sell you on this place like a used car salesman and you get nothing. People have passed here from neglect. My family member was in a few places and this was the worst. The turnover for workers is alarming and the medical team does not have a clue what they are doing. My family member was taking to the hospital and they sent us to the wrong hospital. Half the time the phone is not working. Please keep looking especially if you are looking for the memory care they are truly not cared for it's a disgrace!
So appreciate that they were willing to work w my limited budget. Most assisted livings just hang up - or worse tell you that you can eventually go on Medicaid and then move you out when you're out of money. Echelon has been more than fair and I enjoy my new apt.
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