5501 E Michigan St, Orlando, FL 32822, United States
There should be a zero-star option for this awful place. My father resided at this facility in the memory care unit for 5 months. During his time there, he was hospitalized for a fall as well as for seizures. Both of these situations could have been prevented had he been properly supervised and received the care he needed and deserved. While hospitalized, emergency staff found diabetic wounds all over his feet as well as bedsores on his body. My dad was in excruciating pain and needed not only pain management but also physical therapy as a result. Certain staff members as well as nurses from Vitas Hospice are responsible for gross neglect. This facility is managed extremely poorly. We were promised a certain monthly fee when Dad first moved in. Once he was further assessed by nursing staff and found to have more needs, Brookdale Conway more than doubled his care cost without telling us and then had the nerve to charge late fees on top of it. These accumulated as they thought it was appropriate to send bills to my dad, who no longer had the mental faculties to read or understand bills, instead of to me. But their financial manager has no issue harassing families for their monthly payments. There is also a revolving door of staff in the front office, which makes it very difficult to communicate needs and concerns. Please do not have your loved one reside in this place. It should be shut down for its fraudulent activity as well as its neglect of its residents.
Read More ReviewsThere should be a zero-star option for this awful place. My father resided at this facility in the memory care unit for 5 months. During his time there, he was hospitalized for a fall as well as for seizures. Both of these situations could have been prevented had he been properly supervised and received the care he needed and deserved. While hospitalized, emergency staff found diabetic wounds all over his feet as well as bedsores on his body. My dad was in excruciating pain and needed not only pain management but also physical therapy as a result. Certain staff members as well as nurses from Vitas Hospice are responsible for gross neglect. This facility is managed extremely poorly. We were promised a certain monthly fee when Dad first moved in. Once he was further assessed by nursing staff and found to have more needs, Brookdale Conway more than doubled his care cost without telling us and then had the nerve to charge late fees on top of it. These accumulated as they thought it was appropriate to send bills to my dad, who no longer had the mental faculties to read or understand bills, instead of to me. But their financial manager has no issue harassing families for their monthly payments. There is also a revolving door of staff in the front office, which makes it very difficult to communicate needs and concerns. Please do not have your loved one reside in this place. It should be shut down for its fraudulent activity as well as its neglect of its residents.
Visiting Brookdale was a very positive experience I noticed a very welcoming and family environment. I have been very hesitant in placing my mom into assisted living. Cedric and Trent helped me realize throughout the tour the need my mom has for extra care. I would be very comfortable in placing my mom here.
We have been very happy with how Mom has adapted to Brookdale Memory Care Unit. She feels she is home and she is happy. The staff watches over Mom and sees to her health wise needs as well as through the activities that they plan for them. When we visit Mom she is usually with the girls "Her Friends" as she says and they are chatting away and happy. We couldn't leave if she wasn't happy and feels like she is home. We would highly recommend this Brookdale facility to anyone that is looking for a safe and caring setting for their loved one.
My mother, who is 94, has been a resident here for a year and a half. Although she would say “There is no perfect place”, Mom is well cared for and content. Brookdale Conway feels like home to her, which is all we could ask for! In each and every instance when we have had an issue, complaint or needed to get help, the administrator, Jeannie or nurses Annie or Dawn have addressed the situation to a satisfactory result. Most of the staff seem to really care about the people they care for and to most it’s not “just a paycheck” - this is key in elder care! The outdoor courtyard is one of the reasons we chose Brookdale Conway because Mom loves to be outdoors and this space is perfect for a safe little walk or porch sit. The food is good & she is a picky eater! She has made “friends” with her table mates even though they can’t always recall each others names, and she looks forward to meals. They offer a variety of social activities and although Mom doesn’t choose to participate a lot of times, they are available to her. She leaves her little “apartment” door open a bit, so she can see people pass by and visit when she likes. The cost is going up every year and this is difficult but she will stay there as long as able. Thanks to the staff at Brookdale Conway! We appreciate you! Treating our Mother with kindness and dignity means the world and acknowledging us as family that come and go frequently is important.
Brookdale Conway staff has been more than kind and understanding during my process of finding a suitable home for my loved one. Further more they delivered. I’m happy with the care and attention they have given.
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