20 Burke Ave East, Towson, MD 21286, United States
My cousin has been in the Brightview Memory Care floor for a couple of years, and we live in Virginia and don't get to see her very often. So I was very impressed with how attentive all of the staff are to my dear cousin and to the other residence there. They seem cheerful and gentle as well in caring for the residents. It was good to see.
Read More ReviewsMy cousin has been in the Brightview Memory Care floor for a couple of years, and we live in Virginia and don't get to see her very often. So I was very impressed with how attentive all of the staff are to my dear cousin and to the other residence there. They seem cheerful and gentle as well in caring for the residents. It was good to see.
I visit my family member at BrightView Towson on a regular basis and always have positive interactions with staff. In all areas (front office, reception, health care, dining room, activities, maintenance, etc.) they are professional, knowledgeable, helpful, friendly, and positive. My family and I truly appreciate the excellent level of care provided to our family member.
In visiting a resident today at Brightview Towson, there was a Jazz concert. The music was excellent and fun. Every time I have been there all of the rooms-both private and common areas- are clean, the grounds well kept, and the staff friendly.
I had such a wonderful Thanksgiving visit with my Uncle and family on Thanksgiving Day. The staff are all amazing so kind and helpful. Thanks again
Hi Reggie and Lillian, On behalf of my family, I wanted to thank you and your teams for taking extraordinary care of my mom. We were certainly stressed having to move her a week before Christmas, however every single touch point on every single day of her stay was kind, considerate, and compassionate. From the first call with Connor, to the front desk team, to the people in the hallway or elevator, and especially to Lillian and the team in Wellspring - we encountered smiling faces, people who knew our name, kindness and consideration for my mom (even if they had to change her multiple times in an hour), and a high level of care. Lillian, you helped me more than you can know with your caring and honest discussions, and allowed us to make the best of our remaining days with Stell. She was comfortable and content and we never worried about her care or well being while she was there. Reggie, you described the culture you wanted to create when we met to sign the contract. I think you're ready to make the MBA case-study circuit for creating a high performing team who truly cares and makes a difference in what they do each day. We are blessed to have made the move to BV Towson and forever grateful for trusting our mom to you and the team.
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