1174 Los Altos Ave, Los Altos, CA 94022, United States
It’s interesting that there are no (recent) reviews from residents, only from people who visit a resident for 1 meal. The building is tired and so is the staff who don’t appear to embrace the residents as much as the marketing materials would have you believe. There is no welcoming or orientation for new residents - they are left to fend for themselves in terms of meeting fellow residents and meeting staff and being encouraged to integrate in the community and its offerings. The sole exception is the dining room team who are an absolute delight (and the food is delicious!). Be wary of the marketing staff who overstate room sizes by 20-30%. Ask for exact measurements from the maintenance crew - you may find that 800sf unit is really just shy of 600sf. How no one has caught this earlier is beyond me. There are several residents who have their own vehicles but the vast majority are in wheelchairs or walkers which again is diametrically opposed to marketing materials. Taking care of the elderly is no easy task. I hope I’ll be able to update this review in a few weeks with a more positive perspective but for now I’m very sad to see my mother at Bridgepoint UPDATE AFTER 3 WEEKS: still unimpressed. Head of maintenance doesn’t care about residents but the maintenance staff has been helpful. When elevators were broken dining room staff catered to 2nd floor residents’ room. Activities schedule still seems more like a wish list than a confirmed calendar.
Read More ReviewsIt’s interesting that there are no (recent) reviews from residents, only from people who visit a resident for 1 meal. The building is tired and so is the staff who don’t appear to embrace the residents as much as the marketing materials would have you believe. There is no welcoming or orientation for new residents - they are left to fend for themselves in terms of meeting fellow residents and meeting staff and being encouraged to integrate in the community and its offerings. The sole exception is the dining room team who are an absolute delight (and the food is delicious!). Be wary of the marketing staff who overstate room sizes by 20-30%. Ask for exact measurements from the maintenance crew - you may find that 800sf unit is really just shy of 600sf. How no one has caught this earlier is beyond me. There are several residents who have their own vehicles but the vast majority are in wheelchairs or walkers which again is diametrically opposed to marketing materials. Taking care of the elderly is no easy task. I hope I’ll be able to update this review in a few weeks with a more positive perspective but for now I’m very sad to see my mother at Bridgepoint UPDATE AFTER 3 WEEKS: still unimpressed. Head of maintenance doesn’t care about residents but the maintenance staff has been helpful. When elevators were broken dining room staff catered to 2nd floor residents’ room. Activities schedule still seems more like a wish list than a confirmed calendar.
Wonderful community offering a plethora of activities & options to fit the interests of the residents. The dining services are top-notch. In addition to a standard menu, there are daily specials to choose from. The desserts are not to be missed. The waitstaff are professional, friendly and very accommodating. Plus, they get to know the personal likes and dislikes of the residents.
I visited my good friend Kathy on 6 consecutive days from September 23 through the 30th. I thought it was a wonderful experience! Kathy seems to be getting the care she needs. The employees did everything possible to help Kathy feel comfortable in her new environment. There were lots of activities available. We had wonderful dinners in the dining room. We watched movies every night I was there. The movies were Thought-provoking and were well attended. We had Pizza, one afternoon, and bagels on another in the bistro. We went to a tea party on another afternoon. There was a lot of interaction between the people at our table. The food and tea was great, and there was even some entertainment by one of the residents, playing the piano.
I enjoyed having lunch at Bridgepoint with a friend who lives there. It was a lovely salad and I got some banana cream pie as well as onion soup. The stagg came in to sing «happy birthday» to someone. Our waitress had worked there over 20 years.
I have lived at BridgePoint for one month now. It’s a very friendly environment, and they are very considerate of the residents feelings. I was interested in BridgePoint because of the medical care they offer, pricing, lifestyle, along with being close to my family. I really like the patio garden, the people, and the food. The food is very good, and the chef is very open to my suggestions. He has added items to the menu at my request. If someone is considering BridgePoint for themselves, I would say it is perfect for seniors of all ages, they would do very well here. There are lots of areas to walk, outdoor activities, and they cater to an active lifestyle. Lots of good options and activities for people who can’t travel.
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