620 Sleepy Hollow Rd, Briarcliff Manor, NY 10510, United States
I went to Briarcliff Manor Center for the first time today to visit Uncle Bill. Nice location! Beautiful facility. Seemed clean and orderly. The staff I interacted with were all very personable and accommodating. I hope all goes well with his PT and he can return home soon. Compared to other facilities I've visited I was impressed. And you know what they say "you never get a second chance to make a first impression".
Read More ReviewsI went to Briarcliff Manor Center for the first time today to visit Uncle Bill. Nice location! Beautiful facility. Seemed clean and orderly. The staff I interacted with were all very personable and accommodating. I hope all goes well with his PT and he can return home soon. Compared to other facilities I've visited I was impressed. And you know what they say "you never get a second chance to make a first impression".
It’s a great place as AJ had said during intake. Very clean rooms, advanced check in technology. My wife said everything is great! The food is great, the staff are friendly. The entire building is nice and clean. The only issue is that they need more employees.I do believe they are understaffed. I had to leave my work to take my wife to a doctor’s appointment; that was my only concerns. Other than that, it a perfect place for your loved ones! I recommend 100%.
Horrible experience. I will never ever recommend this place to anyone. Room very smelly look like they never clean up the rooms. Dirty clothes scattered around the floor never wash them, missing my family member clothes, and never give any body showers if you don’t ask them. Very bad food. Nurses are nice but social worker is terrible, she just walking around with nasty looks.
This place is horrible! Don't let your loved ones go here. There is a lot to unpack about this place. My mom fell at home and I brought her to Phelps Hospital in Tarrytown to be evaluated. She spent a few days at Phelps and they told us she needed to go to rehabilitation hospital for her rehab because Phelps accept her insurance now for rehab. They gave us a list of rehabilitation hospitals in the area that excepts her insurance. So unfortunately we chose this place. They transfered her to Briarcliff Manor rehabilitation center. We were informed that she only needed a few weeks of rehab. They put her in a room that was really nice and it was a private room. She was there for like 30 minutes and they moved her for some reason to another room that was run down and she now had a roommate. I don't understand why they moved her only being there for 30 minutes. It was late I went home. The next morning my mom calls be all upset. She had to go to the bathroom and no one came in to take her to the bathroom. She hit the button to inform the nurse that she needed to go and no one showed up. She was waiting for over 3 hours. So I left my job and went there and helped my mom use the bathroom. I went out into the hallway to find someone and the staff wasn't around. I finally found a nice young black man with dreads. Sorry I never got his name. But he was awesome at his job. He came in and helped her finish up. That was strike one! Next my mom had a cut on her finger and she needed a band aid. She asked a few times for it. The nurse or nurses aid said she will be right back and never came back. She asked over and over and no one helped her! She had to call me and I had to drive there and I said she needed a band aid. She had been asking. So asked to speak to the head of the place. And he came in and said he would fix these issues. Strike two! Then on Friday I went to visit with my mom and I noticed she had no oxygen on. I seen the tank in the corner of the room. I asked her about it and she said that the guy never came back. So I went to the nurses station and asked about it. The women said she would get someone. And no one ever came. Strike three! The food was always cold. They didn't give you any choices. You ate what they severed. No one informed her that you can substitute items. She asked for tea and always got coffee. And that was cold as well. There are so much more to complain about. But I just want to put this nightmare behind us. We discharged early against thier advice. So please don't send anyone there. The place sucks so bad. Well, I went and read a lot of the comments below. It's funny how Briarcliff Manor rehabilitation doesn't reply to anything that has 5 stars. They don't even ask what can they do to improve themselves. And the 5 star reviews seem to be so fake. Like their friends wrote them.
This Facility is great. The staff is wonderful all my concerns have been always been addressed. The administrative staff is very helpful with every question I had and very compassionate. The facility is Very clean. Thank you to each one if you who works there.
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