1 Arh Ln, Low Moor, VA 24457, United States
We found the therapist to be wonderful, but the care at night and on the weekends left much to be desired. Due to this lack of care, my mother (1 month post stroke) fell and broke two bones in her foot. Accidents happen and we understand that, but to try and cover up the fact that two aides should have been helping her instead of one left us furious. My mother is now in ICU dealing with a kidney infection that went unnoticed by staff for three days. We are not ones to complain, in fact, this is the first review I have ever written. However, we strongly feel we made a huge mistake in choosing this facility for rehab care. Please do not make the same mistake that we did!
Read More ReviewsWe found the therapist to be wonderful, but the care at night and on the weekends left much to be desired. Due to this lack of care, my mother (1 month post stroke) fell and broke two bones in her foot. Accidents happen and we understand that, but to try and cover up the fact that two aides should have been helping her instead of one left us furious. My mother is now in ICU dealing with a kidney infection that went unnoticed by staff for three days. We are not ones to complain, in fact, this is the first review I have ever written. However, we strongly feel we made a huge mistake in choosing this facility for rehab care. Please do not make the same mistake that we did!
The whole staff was caring and compassionate to my parents, treating them like they were their own kin folk.... even in the little kindnesses, I've never heard of a place take care of someone like they did my family. Out in the wide world, this isn't the norm & rehab/nursing homes can be abysmal. This one's a real gem!
They will not answer phones
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