3411 Boone Rd SE, Salem, OR 97317, United States
My dad was living at Bonaventure for 2.5 years. Since management has changed over the past year this place has been a blessing. Kelly, Hilary and Angie are the best. They have helped us cope in too many ways to mention here. Prior management was terrible, we had continuing problems with staff turn over and management changes and at one point nearly moved. That all changed with the new team. Great people to work with now. They still need improvements with lower levels of staff turnover. I’m guessing if the company paid more their staff would be more encouraged to stay. Elders need consistency with care providers and I hope the company sees that and can make some changes. The food could be much improved. My dad was often served cold food with no flavor. If these changes were made I would give them 5 stars.
Read More ReviewsMy dad was living at Bonaventure for 2.5 years. Since management has changed over the past year this place has been a blessing. Kelly, Hilary and Angie are the best. They have helped us cope in too many ways to mention here. Prior management was terrible, we had continuing problems with staff turn over and management changes and at one point nearly moved. That all changed with the new team. Great people to work with now. They still need improvements with lower levels of staff turnover. I’m guessing if the company paid more their staff would be more encouraged to stay. Elders need consistency with care providers and I hope the company sees that and can make some changes. The food could be much improved. My dad was often served cold food with no flavor. If these changes were made I would give them 5 stars.
The facility looks nice with a pub on site and many activities. These amenities were going to be lost on my parent. To me, it felt like window dressing and I wanted to get past that. I looked up reports online and got a good idea of what was what. The deal breaker for me was that this provider does not accept Medicaid, so when a resident exhausts their resources, they have to leave. Since we didn't have a crystal ball to see when funds would run out, we selected a provider that will accept a transition to Medicaid when the resident is out of funds.
We are settled in at Bonaventure of Salem on Boone Road and we ran into a couple of hiccups getting into our new apartment but the management has been most accommodating and helpful. Everyone has been very friendly to us. We made the decision to move from a large home to independent apartment living while we are still pretty active. We wanted to be in a place that offers assisted living and memory care if at any time in the future we need it. We are very happy with the decision that we made ourselves instead of someone else making it for us later.
My Dad was in Bonaventure of Salem for 2 1/2 years and experienced many issues of neglect and failures from the agreed Service Plan that was agreed upon. We had 4 meetings with management to address these issues of cleanleness, dirty clothes, hygene, soiled bedding and an unkept environment. Last month they raised monthly care rate by more than $1800 for a higher level of care, but did not provide any additional services and actually provided less services When after the Hospice workers listed all the issues with the care we gave our 30 day notice and we were charged thousands more than the Service Plan stated. They even withdrew the money without an invoice, statement or agreement. Bonaventure of Salem is all about the money and could care less about your loved ones. When I addressed the issue with Mike Harding (Asst Manager) he stated he didn't take responsibility for the past neglect because he was new, The tactics of this organization have been atrocious. Failure to respond to messages, not providing the care plan that supposedly included. These issues have caused a multitude of stress issues for our family and especially my Dad, I'm glad my Dad's is now at a much better facility. Please if you care, don't send your loved ones to Bonaventure!.
Hello: My in-laws have lived here for perhaps 5 or 6 years. The first impression is that it's very beautiful. I call it 'the cruise ship'.... a very large facility. The art and furnishings are very tastefully done. The living spaces themselves are quite generous and well thought-out. But sadly, the food is consistently pretty poor. Portions are small (although you can ask for a larger one) and the food is pretty tasteless. The selections generally are middle-american cooking. Certainly not made extremely healthy or in terms of high concentrations of nutrients (more off the truck type cooking). There is a salad bar every night - so that's something, but mostly head lettuce and canned ingredients. Considering how expensive the monthly fees are, they could put some money into their kitchen offerings. But as I tell my father-in-law, if you ate at the same restaurant night after night, you'd get pretty sick of it too. The staff does make an effort to have occasional events, like picnics outside under a tent or special occasion dinners. It just would be nice if the cooks had more creativity, flavor and 'taste'. Service staff is routinely slow as well, but very cheerful and kind. They seem to enjoy the residents and care. The management staff changes pretty frequently too. The manager is frequently out of the building, or training someone. Since the corporate offices are next door, they move people around a lot. I think it makes it difficult for both the residents and the staff to know one another. Overall, I'd recommend this place if you have a car and can get out once or twice a week for a meal elsewhere!
