7337 Hickory St, Omaha, NE 68124, United States
Moved my mom out two months ago because they left her in her urine soaked bed for over two weeks. Didn’t tell us anything. Turns out my mom had diabetes but they never tested for it even though we asked them to for over a month. New place tested her and got her on meds the first week we were there. We plan on making a report on them now that she out of that place. Many other issues but I wanted to make this short and not so sweet.
Read More ReviewsMoved my mom out two months ago because they left her in her urine soaked bed for over two weeks. Didn’t tell us anything. Turns out my mom had diabetes but they never tested for it even though we asked them to for over a month. New place tested her and got her on meds the first week we were there. We plan on making a report on them now that she out of that place. Many other issues but I wanted to make this short and not so sweet.
Moved my mom out of there two months ago. Left her in her urine soaked bed for over two weeks and told us nothing (we could smell it from the hallway and they could never “figure it out” but I figured it out as soon as I touched her bed). Disgusting to leave a human being like that. Never gave us her meds to take to the new place which I’m not sure is even legal. Never tested her for diabetes though we asked for over a month. New place tested her and got her on meds with in a week. Many other issues (staff never knowing what’s going on, new nurse every month, bus ride injured my mom so bad she is terrified of going in cars now, etc). We plan on filing a report soon. Lots of neglect very sad.
Bickford of Omaha Hickory has been a blessing for my Mom!! They have very caring staff and so many activities for the residents. I was worried that my Mom would have a hard time adjusting to moving from independent living to a memory care facility but thanks to the staff she was calling Bickford home. Thank you to all the staff for all you do!!!
Constant staffing issues in my 15 month experience. No full time nurses (RN) on staff was rotating from another facility. Medication left in patients rooms unattended several times in my experience with memory care . Several weeks went by without showers or change of clothes being addressed . Many missed Dr appointments as they said they provided transportation. The dining and administrative staff was always very helpful . Nursing staff lacked training needed for memory care specific setting. Rooms are small, dark and Not very updated . Rooms are very damp with visible water damage in some areas of the building . House keeping, resident hygiene and overall care was lacking at Bickford .
Our family is so thankful to have found Bickford - Hickory! We really enjoy seeing our loved one interacting with other residents, enjoying the hearty meals and special occasion events.
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