800 W Chestnut St, Rome, NY 13440, United States
My grandpa came here for rehab back in June and I completely forgot to leave a 5 star review. I am a nursing home administrator and I have to say personally and professionally my family had no complaints. Very clean and was nice to not hear a single person paging at all. A big thank you to the current administrator there and the admission director for getting him in there so quickly and getting him back home!
Read More ReviewsMy grandpa came here for rehab back in June and I completely forgot to leave a 5 star review. I am a nursing home administrator and I have to say personally and professionally my family had no complaints. Very clean and was nice to not hear a single person paging at all. A big thank you to the current administrator there and the admission director for getting him in there so quickly and getting him back home!
I would like to thank the amazing compassionate care and people there especially 6th floor for the care they gave Earl Campbell and me when he was there god bless you
I have a dear friend age 102 living there...she is on a pureed diet, but don't see much effort to give her any food variety - she and family both say the food is terrible - like "dog food". Trying to call her room phone is awful...granted she is frail and 102 - but it is an old fashioned very bulky phone with cords etc...she cannot manage! Even on holidays little for her to do all day..she is hard of hearing and her vision is not good - but she is alert and aware of what is happening around her. Can't someone in OT or activities read the paper with her? Or do a manicure? Just take time to visit with her? She loves animals - they had pigs one day and she really liked that - she has been a resident for months with very little stimulation. Even just take her outside for awhile?? I am disabled and unable to visit or do much for her - other than very frustrating inability to even talk on the phone with her. I would recommend not to put your family member here! A few compassionate workers - but also some way too quick and aggressive with her.
Very dirty. Patients do not receive showers. Moldy, unappetizing food. Majority of staff are very unfriendly and do not seem like they want to be there. Patients do not receive appropriate medical attention (for pre-diagnosed conditions). My mother was denied her high blood pressure medication, and when I questioned about it, I was yelled at and had them hang up the phone on me with no further contact. She was placed on a diabetic diet (despite not being diabetic), and ended up having to eat sugar packets to bring her blood sugar back up. When she asked about having help with her ileostomy bag, she was told that the next shift worker could do it. When my mother said that it was just as much her job, she was threatened that she would be recorded for saying stuff like that. She did not receive a single shower throughout the duration of her stay (3 weeks) until the last day (right before she was being transferred to another facility). If you plan on visiting your loved one, don’t expect any place to sit down, and plan to leave infested with germs. Her only saving grace at this facility was one very caring aide (Tracy Johnson).
A terrible excuse of a nursing home/assisted living home, there is. The staff is extremely rude and tests your patients when you ask them for help. They don't take care of the elderly people there that NEED help. Would never recommend people ever bring a loved one there.
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