42 Prospect Ave, West Springfield, MA 01089, United States
If I could give them a zero I would ! Beware this place has NO HOT WATER guess the boiler is broken all the time ….. Poor guy told me it’s been two weeks since he felt a hot rag on his face (I had to microwave water for Him ) ! They have no towels blankets nothing due to washer and dryer being broken ! They are setting the staff up for failure because you have nothing to do your job . Hoyer lifts are broken ! No hoyer pads available it’s so disgusting !!! and the poor poor residents. If you love your family member do not send them here ! I’m surprised the electricity is on ! And not to mention as if all that is not enough the management is rude on top of it !!
Read More ReviewsIf I could give them a zero I would ! Beware this place has NO HOT WATER guess the boiler is broken all the time ….. Poor guy told me it’s been two weeks since he felt a hot rag on his face (I had to microwave water for Him ) ! They have no towels blankets nothing due to washer and dryer being broken ! They are setting the staff up for failure because you have nothing to do your job . Hoyer lifts are broken ! No hoyer pads available it’s so disgusting !!! and the poor poor residents. If you love your family member do not send them here ! I’m surprised the electricity is on ! And not to mention as if all that is not enough the management is rude on top of it !!
My father who has Parkinson’s recently was transferred to Bear Mountain for rehabilitation, while there he was treated very well by all the staff. I had the opportunity to meet with several management team members, Marie, Trish Rich & Lisa to name a few were outstanding from day one. Always had answers for the many questions that we had, everyone went above and beyond across the board which brought our family peace of mind. The rehabilitation that my father received was top notch, everyone was wonderful..I know the reviews by many aren’t that great..but let me reassure..this place in our minds did everything that we expected.
A special THANK YOU to ALL of the Bear Mountain and Hospice staff that cared for my 95+ year old cousin Eileen Worthing in the final weeks of her life. The respect, compassion and gentle care she recieved on a daily basis is and was truly appreciated by all of her family members. We can not express enough our heart felt Thank Yous for the expertise, personal respect, gentle compassion and kindness with which everyone cared for our family member. Blessings to All, Peggy Ann
This place is a nightmare. I don’t even want to give it one star. My 95 year old mother spent 12 hours there and we went and took her out. The attitude of the staff was atrocious. I had put some things in her room prior to her getting there. When we got back to her room her walker was gone and some of her clothes and the woman in the room next to her took her packages of pads and disposable underwear and put them in her burreau. We eventually got the stuff back but the staff could have cared less. Her call button did not work and when I mentioned this to staff they just shrugged their shoulders and said maintenance. I asked them how is this poor elderly woman going to call someone if she needed help. They gave her a hand bell to ring . Since it was late at night I ended up having to leave her there but I was in tears. Needless to say we picked her up the next morning and got her out of there. I’ve never seen anything like this. The staff was so uncaring about this that I was in shock. That place should be closed down.
The staff is wonderful and took great care of my mom.
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