1384 County Rd 25, La Crescent, MN 55947, United States
I worked at Springbrook for over a year so I have experienced the inner workings first hand, and a lot has changed since they opened 7 years ago. My grandmother also resided at Springbrook for over 6 years. We have seen multiple management changeovers, none being as bad as having April Prinzing as the director. Our family recently removed my grandmother from SB to another facility because of the cold, stark response from April to our situation. She should consider stepping away from working with the general public. I would give one star, however there are a handful of genuinely caring employees at SB. Specifically noting the head of maintenance, Randy. He could be running the whole place and deserves the second star for his patience alone. The main takeaway- Proceed with caution and advocate for your loved ones.
Read More ReviewsI worked at Springbrook for over a year so I have experienced the inner workings first hand, and a lot has changed since they opened 7 years ago. My grandmother also resided at Springbrook for over 6 years. We have seen multiple management changeovers, none being as bad as having April Prinzing as the director. Our family recently removed my grandmother from SB to another facility because of the cold, stark response from April to our situation. She should consider stepping away from working with the general public. I would give one star, however there are a handful of genuinely caring employees at SB. Specifically noting the head of maintenance, Randy. He could be running the whole place and deserves the second star for his patience alone. The main takeaway- Proceed with caution and advocate for your loved ones.
My father has lived at Springbrook for almost 2 years and my mother recently moved in as well. The owners hired new administrators/director in the last 6 months or so and what a positive difference it has made. The nurses/administrators who are now running the show are all very approachable, organized and are hands on managers. Every one of them takes the time to help me and to get my questions answered. They are very dedicated to making sure the staff are well trained and that things are being done correctly. My parents have consistently positive comments about the food, about how nice/friendly everyone is, how there is always someone to talk to, etc. My parents never have any negative comments about Springbrook and I try to check in with them often about this. My mom says they seem to know what she needs before even she does and that the staff take the time to talk with her, not just "check on her" if she is in her room. She is pretty social so she is not often in her room. There are a lot of activities to help her with organizing her day. I feel like my mom and dad are valued and treated with respect.
My mother moved into the memory care unit in 2018 during the first week they were open. We are currently very happy with the quality of care that my mom receives from the staff, which is a complete 180 degree shift from how we felt up until a few months ago. SpringBrook has LOTS of growing pains, and there were times when we seriously considered moving her...but I'm glad we didn't. The new management team is responsive and the staff generally treat my mom like a queen. Is it perfect? No place is, but i'ts among the best out there, and they are committed to continual improvement. My advice to people choosing memory care anywhere is to ignore the fireplaces, the cloth napkins, and the fancy flowers. None of that matters. Make an unexpected visit and observe the staff. They will become the most important part of your loved one's life, and there's no substitute for quality care.
My family and I were very impressed with SpringBrook Village of LaCrescent! Every time we entered we were always greeted kindly by the staff. You could see residents playing cards in the common room and the atmosphere seemed happy overall. The rooms and equipment were all very new, clean, and well kept. The care staff treated our family with the utmost respect and stayed engaged with us throughout our time there!
In looking for an assisted living facility SpringBrook Village is a great fit. It’s a kind caring community that works to get to know the resident and family. It’s a clean and safe environment. The staff is quick to respond to your needs. Maintenance is excellent in helping at anytime. The place feels like home. It’s cheerfully decorated and designed with many common areas. We as family always feel welcome. They have so many activities that our family member is constantly in a social setting, which is so important. To see a smile daily from our loved one and always positive comments makes us know it was the right decision. Our family member said that it’s so comforting to be there and that they do extraordinary work.
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