103 Texas Ave Suite B, Bangor, ME 04401, United States
My mother was at this facility for 10 years, and I feel that for the most part the staff did a tremendous job. Granted, she had 4 daughters and we all visited each week so we were in and out of the facility a great deal. It is hard to get good people to work and although we did have a few problems on and off through the years, we addressed the staff respectfully and most issues were discussed and resolved. There are a lot of girls who have worked there a long time and that is reassuring. They set up a quarterly meeting for each resident and we also attended those to the best of our ability. There is a beauty shop on site and the lady who does their hair is very nice, and it was affordable as most of the residents don't have much money. Each resident is always up, dressed, and participating (if they want and are able to) in a daily routine. The activities director is very good and I thought the food was very good as well. Overall in the 10 years that Mom was there, we were very pleased with her care.
Read More ReviewsMy mother was at this facility for 10 years, and I feel that for the most part the staff did a tremendous job. Granted, she had 4 daughters and we all visited each week so we were in and out of the facility a great deal. It is hard to get good people to work and although we did have a few problems on and off through the years, we addressed the staff respectfully and most issues were discussed and resolved. There are a lot of girls who have worked there a long time and that is reassuring. They set up a quarterly meeting for each resident and we also attended those to the best of our ability. There is a beauty shop on site and the lady who does their hair is very nice, and it was affordable as most of the residents don't have much money. Each resident is always up, dressed, and participating (if they want and are able to) in a daily routine. The activities director is very good and I thought the food was very good as well. Overall in the 10 years that Mom was there, we were very pleased with her care.
Admitted my senior mother in law there on a Monday. They wanted me to sign papers consenting to psychoative medicines....NO WAY.....Mom's bed broke and she was pinned. She couldn't reach the call button so she hollered for help. It was OVER 20 minutes before someone came to see what she needed...WTH???? A VERY depressing facility atmosphere wise. My sister was born there in 1965 when it was a military hospital.....NOTHING has been done for updates since. Rooms dark and dingey...no recliner for the patient to sit in......no shelves in bathroom for necessary toiletries like personal care wipes or depends, they had to go on the floor......One nurse was a bully to my MIL over medication she had there and DEMANDED to know where Mom had them even though WE had instructed WE would be providing her routine medication and they were to call ME if any questions. But no, this nurse took it upon herself to bully my MIL into telling her where they were. UNACCEPTABLE facility and CARE. DO NOT PUT YOUR LOVED ONE IN HERE!!!!!!!!!!!!!!!!
Although the facility is older the staff is wonderful. Brandon in admissions accomodated my mom immediately in a desperate situation. Diane managed her stay and was a great help in coordinating her transfer to Florida. Amelia worked with mom to greatly improve her strenght in a short time so she could make the trip to Florida. The nursing staff were fantastic in assisting mom and answering all my questions.
Horrible rude staff, too the point of being abusive. Don't take your relatives there. My 85 year old grandmother, was yelled at, treated really bad the staff refused to answer questions, had to move her out of there, she didn't feel safe after having a pace maker operation. You should be ashamed of yourselves and fired.
My husband has been at BNRC for nearly two years. COVID hit, and things changed dramatically this last year. That being said, while everyone may not be a Florence Nightingale, there are some wonderful and caring workers there. If you see a problem or something is bothering you, reach out to the social services, the administrator or admissions. They can’t fix it if they don’t know it’s broken. Linda Conn
