14200 Laurel Park Dr, Laurel, MD 20707, United States
My experiences here at Patuxent River have been both nice and challenging which is to be expected when there are so many personalities. Today I want to focus on the good. Although I've meet a few decent staff here I would like to shine the spotlight on Jaron and John (J&J) of the maintenance department. These two guys are the best, very professional and respectful while carrying out their duties with lots of charm and charisma. My roomy and I had a blast with them as they gave us the 5 star treatment. They really lightened up our day and had us in stitches and got the job done 💯% THANK YOU John and Jaron!!!
Read More ReviewsMy experiences here at Patuxent River have been both nice and challenging which is to be expected when there are so many personalities. Today I want to focus on the good. Although I've meet a few decent staff here I would like to shine the spotlight on Jaron and John (J&J) of the maintenance department. These two guys are the best, very professional and respectful while carrying out their duties with lots of charm and charisma. My roomy and I had a blast with them as they gave us the 5 star treatment. They really lightened up our day and had us in stitches and got the job done 💯% THANK YOU John and Jaron!!!
So I gave a five star review because my dad was recently here. I took many things into consideration for this review. Level of provided service, overall experience as a visitor, staff, very important I make mention of the staff. The entire staff was amazing. From his social workers, one being Pamela, to the therapy team, medicine, back desk staff, front desk staff, nurses. This experience was a very good one, in fact I’m in the process of getting my uncle transferred here. I also have an aunt that is currently here. To the staff if you are reading this keep doing what you’re doing! Also please forgive me for not remembering your names. You are all amazing.
When I first arrived it was a difficult adjustment. Getting used to have someone do everything for me and getting to know the nurses and the staff. Working to build my confidence and occupational therapy and physical therapy was my most achievement here. Now after a month and a half here at Autumn Lakes I'm ready to go home. I would like to thank the staff here at Autumn Lakes for all the help that they gave me during my stay a few other names are Natalie, Haley, Elizabeth, larry, Isaac, Selma, Erica, Devin, Jaron, Marcus, Alexis, MJ, Marie, Tola, Robin, Julianne, Ibraham, Sando. If I forgot to add anybody else please forgive me but because of all the above people I have the confidence that I need to carry on after my disability. I want to thank everybody here at Autumn Lakes for all the help and encouragement that they have given me. I would highly recommend Autumn Lakes at Patuxent River for Rehab to anyone I know and please just give them a chance and yourself. I would also like to update my review. When I left Autumn Lakes I was told that I could not take any of my medicines that I was taken. So I left there with no meds only prescriptions to be filled. It's been 3 days since I've had medicines and I would like to know what happened to those medicines when I left, were they thrown out just what happened to them because they were billed to my insurance company. Since leaving Autumn Lakes I had a doctor's appointment scheduled for the 14th, and was told that the rehab would still take me since it was already scheduled and a ride was requested. I have been trying to confirm this since Monday the 11th to no avail. They don't answer my calls so I don't know if they're coming to get me or not. This is a very disappointing experience for me after the good experience that I had while in rehab. Just watch yourself and confirm everything make sure everything is confirmed
From my initial encounter with the dayshift receptionist, to Stephanie the admissions manager to all of the staff, I have been very impressed. Every staff member I encountered was very friendly and met me with the most wonderful smiles. In short, Autumn Lake in Laurel has the overall best customer service I have encountered ANYWHERE. ( This is coming from a retired nurse who worked from 1979-2022 in many different areas of the hospital.). The place is clean and the food is presented nicely.
Do NOT trust them with the care of your loved ones. I visited my family member and was with her for a little over 4 hours. During my visit Not one nurse checked on us. They were rude whenever I asked for anything. I asked that they change her and it took them over an hour just to move her from the activity room to her own room. The nurse was going to leave my mother in the hallway for 30 minutes because there was a “shift change”. After she had already been sitting in her own waste for quite some time. They also skipped her meals because she wasn’t in her room at lunch time. This place is poorly ran. It’s unclean. It’s no wonder they had a Covid outbreak.The staff isn’t friendly other than Ms Ellen who is phenomenal!!
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