24431 Lyons Ave, Santa Clarita, CA 91321, United States
I want to take this time to express my sincere appreciation for the care my father is receiving in the Atria Memory Care unit. I try to visit my dad a couple of times a week. He is clean, healthy and mostly alert. We share meals together which are nutritionally balanced, hot and heartily eaten in the community dining room. We interact with his caregivers who update me on his health, cognitive functions, and interesting conversations. He is very happy to describe his life and the caregivers are attentive and interested. His room is always available to me, clean, clothes put away and bed made. I am informed promptly when I need to be communicated with: supplies needed, medications need to be changed, when he suffered a fall or when a virus required medical attention. I have taken my father out of Atria to include him in family events. When I pick him up he is prepped and ready to go. Assistance is offered when we leave and return. He is excited to leave but relieved when we return to his self proclaimed home at Atria.
Read More ReviewsI want to take this time to express my sincere appreciation for the care my father is receiving in the Atria Memory Care unit. I try to visit my dad a couple of times a week. He is clean, healthy and mostly alert. We share meals together which are nutritionally balanced, hot and heartily eaten in the community dining room. We interact with his caregivers who update me on his health, cognitive functions, and interesting conversations. He is very happy to describe his life and the caregivers are attentive and interested. His room is always available to me, clean, clothes put away and bed made. I am informed promptly when I need to be communicated with: supplies needed, medications need to be changed, when he suffered a fall or when a virus required medical attention. I have taken my father out of Atria to include him in family events. When I pick him up he is prepped and ready to go. Assistance is offered when we leave and return. He is excited to leave but relieved when we return to his self proclaimed home at Atria.
mom gets the upmost best care in the memory care unit at atria, April and Michelle , along with the caregivers and med techs are on top of moms care , I checked out a lot of homes and I am so grateful that I chose this community mom has made friends and she loves the arts and crafts they host. Thank you Atria.
My father was a resident at the Atria for just under two years. While the staff were all incredibly kind, the overall care he received was wildly unacceptable. To start off, from the moment you walked in, there was an overwhelming smell of urine and feces in the facility. In regards to my father specifically, his hygiene was clearly neglected—his hair was always greasy, his teeth progressed to a brown tint, and his nails were caked with what appeared to be his own feces. We repeatedly requested for him to receive haircuts: prepaid for such services, made appointments but it was only followed through by continuous reminding from us. During visits, his room was always dirty with most of his clothes stuffed into his laundry bin, leaving very few clean options available. Towards the end, his room was always locked. I thought that was really bizarre and unusual. In the moment, I was just so excited to see my father that I didn’t investigate further, but I assume it’s because they wanted to limit exposure of how filthy his living quarters were. We ultimately moved my father due to the ever increasing cost of the atria and the dissatisfaction we had with the facility. While packing up his room we discovered that every piece of his furniture was completely saturated in his own feces - hidden by a bed sheet and waterproof pee-pad. On his first day at the new care home, the staff gave him a thorough cleaning and informed us that his skin, particularly around his buttocks, was covered in hardened feces and pressure wounds. While, at the atria, they informed us that my father was incontinent, of which they had him in diapers 24 seven. At his new facility, they learned that my father was absolutely capable of going to the restroom independently, he simply had to be guided to the location of the restroom and reminded to try- which leads me to believe that the staff at the atria simply did not want to take the extra time needed to care for my father’s basic needs. Six weeks after leaving the Atria, my father passed away from septic shock due to a UTI - my dad suffered with Alzheimer’s, so the symptoms that would present from a UTI were hard to recognize given the circumstances of his mental status. While I can’t prove it, I strongly believe that the Atrias complete disregard for his hygiene played a role in his decline with sepsis. So yes, the staff may be kind, but for what they charge, the level of care is disgracefully inadequate. I don’t think it’s an issue of intentional abuse, it’s an issue of being completely understaffed to take care of the residents they house. Looking back, I regret not documenting everything with photographs as evidence. At the time, I simply held onto hope that despite this difficult period, his wellbeing would improve in the new facility. However, I believe the negligent care he received at Atria ultimately contributed to his untimely passing I share my personal experience with Atria not for personal gain, but in the hope that by speaking out, I can help prevent other families from enduring what mine has
first and foremost i would like to show my complete gratitude to the memory care unit team specially the medtech Theia, laurie and susan, they have been the most hands on staff to the residents. going out of their way to cater to their resident’s needs. compassion is really not within all people. Im glad i found this Senior living, i would definitely recommend :)
My dad lives at Atria memory care. From the first day he was there, the staff has always been wonderfully patient with all the residents. The staff is helpful, engaging, and kind. We are are thankful he is in good hands.
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