8350 Fair Oaks Blvd, Carmichael, CA 95608, United States
This review is for the financial practices of this facility/Atria corporation and not specifically the quality of the actual building/housing. I selected Atria Carmichael for my mother to go into assisted living as she dealt with her serious health issues. The facility and staff were friendly and nice. I paid a deposit of prorated first month and a community fee which I was told was refundable if for some reason my mom did not meet assisted living criteria via a 602 evaluation. My mom initially met criteria but rapidly declined in health prior to her move in date, requiring hospitalization and unfortunately a transition to hospice care. I immediately notified Atria (still prior to move in date) and was assured a refund would be processed. This was in late August of 24. Over the next month I was back and forth with Atria staff (who frequently completely ignored my messages) until finally on 9/25 I was told by manager Vanessa Jones that a full refund had been approved. As of 10/9 I still had not seen any refund so I called and spoke with Vanessa who advised she couldn't find a file at all for my mother and she would reach out to IT and I would hear back shortly. As of 10/12 I still had heard nothing and not received a refund so I finally opened a credit card dispute. The bank closed the dispute in my favor on 11/05 finding that I was entitled the full refund. On 11/25 Atria had the audacity to mail my mom a bill for the disputed funds after I had been promised a refund by their staff and won a credit card dispute for the charge that hadn't been refunded. Unfortunately Atria is a large corporation that cares more about getting paid than the well-being of the elderly folk that could use their services. Going after someone on a fixed income for thousands of dollars they were promised would be refunded is disgusting and greedy behavior. The residents of the facility I saw seemed happy, but good luck ever getting any money back if your loved one's health situation changes here.
Read More ReviewsThis review is for the financial practices of this facility/Atria corporation and not specifically the quality of the actual building/housing. I selected Atria Carmichael for my mother to go into assisted living as she dealt with her serious health issues. The facility and staff were friendly and nice. I paid a deposit of prorated first month and a community fee which I was told was refundable if for some reason my mom did not meet assisted living criteria via a 602 evaluation. My mom initially met criteria but rapidly declined in health prior to her move in date, requiring hospitalization and unfortunately a transition to hospice care. I immediately notified Atria (still prior to move in date) and was assured a refund would be processed. This was in late August of 24. Over the next month I was back and forth with Atria staff (who frequently completely ignored my messages) until finally on 9/25 I was told by manager Vanessa Jones that a full refund had been approved. As of 10/9 I still had not seen any refund so I called and spoke with Vanessa who advised she couldn't find a file at all for my mother and she would reach out to IT and I would hear back shortly. As of 10/12 I still had heard nothing and not received a refund so I finally opened a credit card dispute. The bank closed the dispute in my favor on 11/05 finding that I was entitled the full refund. On 11/25 Atria had the audacity to mail my mom a bill for the disputed funds after I had been promised a refund by their staff and won a credit card dispute for the charge that hadn't been refunded. Unfortunately Atria is a large corporation that cares more about getting paid than the well-being of the elderly folk that could use their services. Going after someone on a fixed income for thousands of dollars they were promised would be refunded is disgusting and greedy behavior. The residents of the facility I saw seemed happy, but good luck ever getting any money back if your loved one's health situation changes here.
Atria Carmichael Oaks is an amazing place for seniors to live. It’s team of competent and caring staff is what sets this community apart from all other assisted living/memory care in surrounding areas. They’re thoughtful, caring, helpful, compassionate and accommodating. Anyone visiting can feel that home like environment from the warm welcome of it’s staff. In addition, the longevity of it’s employees speaks volumes. Moreover, the community offers great food with a variety of dining options and fun-filled calendar of activities. Overall, this a perfect community for your loved ones to live and thrive.
Everyone on staff is so friendly and helpful! The buildings are clean, modern, and bright. The activities schedule has so much variety; with everything from brain games, to arts & crafts, to exercise classes, to happy hour, and more! The food is tasty and the menu is always changing so there's something for everyone. Residents are so happy and active. It is wonderful place to live in
They’ve created a culture of care that is truly unmatched. The staff goes above and beyond to ensure residents are treated with dignity and respect, and they foster a warm, family-like environment. The facility itself is clean, well-maintained, and offers a variety of engaging activities that keep the residents happy and active. It’s clear that every detail, from the nutritious meals to the personalized care, is handled with the utmost attention and care. I highly recommend this assisted living facility to anyone looking for a safe, supportive, and caring environment for their loved ones!
Atria Carmichael is well-designed. The information I got was comprehensive and complete. They answered all of my questions and addressed things I had not thought of before that. The tour was well presented and complete to my expectations. Marketing director Karie is very knowledgeable and highly educated. a one available and it was nice. The activities were fantastic. A very large social life is available to someone living there.
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