925 E Villa St, Pasadena, CA 91106, United States
My father stayed here for about a month and man do they just not care about anybody here. Let me be real here, nighttime staff is 2-3 people for a facility of 50 plus beds. My father had his Memory issues and sometimes acted out just like any Dementia patient, he stayed at a SNF prior to living here for 3 months and I had 0 complaints from them. When I did a tour here prior to moving my father in I was introduced to Michelle, my girlfriend and I were shown a nice room with a MASSIVE closet mirror, right there I knew that was a red flag because my father would talk to himself in the mirror. My girlfriend and I both told Michelle how it would be a bad idea because of the mirrors in his room, she said to not worry and that they will change them out by the time my father moves in. Long story short they did not change it out, my father freaks out talking to himself, and I get pressed by Ann-Marie the Head Nurse because I supposedly "did not tell anybody about the mirror issue". Gotcha, so Michelle forgot to communicate that. A couple times I got a call from Astoria informing me that he was acting out a bit and that maybe changing up his medication would be a good option, I agreed on it as well as the "at facility" Psychologist. But to tell me that you are going to change his medication up and 3 WEEKS LATER at a Hospital I find out that the medication was put in the system but was never actually administer to him.. How could you just do that to somebody? Also, my father ended up being re-evaluated at a hospital (for 2 weeks) and stayed at a SNF for a month and a half, this facility still had the audacity to charge me his months rent? Have to pay his rent somewhere even though he's currently at a Skilled Nursing Facility? Crazy. "its in the written agreement" At the end of the day, everybody's experience is different.
Read More ReviewsMy father stayed here for about a month and man do they just not care about anybody here. Let me be real here, nighttime staff is 2-3 people for a facility of 50 plus beds. My father had his Memory issues and sometimes acted out just like any Dementia patient, he stayed at a SNF prior to living here for 3 months and I had 0 complaints from them. When I did a tour here prior to moving my father in I was introduced to Michelle, my girlfriend and I were shown a nice room with a MASSIVE closet mirror, right there I knew that was a red flag because my father would talk to himself in the mirror. My girlfriend and I both told Michelle how it would be a bad idea because of the mirrors in his room, she said to not worry and that they will change them out by the time my father moves in. Long story short they did not change it out, my father freaks out talking to himself, and I get pressed by Ann-Marie the Head Nurse because I supposedly "did not tell anybody about the mirror issue". Gotcha, so Michelle forgot to communicate that. A couple times I got a call from Astoria informing me that he was acting out a bit and that maybe changing up his medication would be a good option, I agreed on it as well as the "at facility" Psychologist. But to tell me that you are going to change his medication up and 3 WEEKS LATER at a Hospital I find out that the medication was put in the system but was never actually administer to him.. How could you just do that to somebody? Also, my father ended up being re-evaluated at a hospital (for 2 weeks) and stayed at a SNF for a month and a half, this facility still had the audacity to charge me his months rent? Have to pay his rent somewhere even though he's currently at a Skilled Nursing Facility? Crazy. "its in the written agreement" At the end of the day, everybody's experience is different.
If you're considering Astoria for your loved one, here's the quick scoop! Don't just go by the high ratings and first impressions - do your own research and due diligence before committing to placement. I gave this place a 3-star rating because, honestly, it's not perfect but it's not the worst either. Starting with the positive, most of the staff are super friendly and doing their best. (If it wasn't for the staff, I probably would've given this place a 2 star rating) However, it's obvious that they are extremely understaffed and overburdened. There is a high turnover rate among care staff and management, it seems like they are constantly training new staff. Within just eight months of my mom's residency, both the Regional Executive Director and the Medical Director left, and there have not been any replacements yet. They also still do not have a transport shuttle driver, a service that is crucial for residents with mobility challenges to get to their appointments. The cleaning crew does very basic maintenance like emptying out the trash, so I have to do a deep cleaning of the room once a month. If your loved one requires incontinence care, be prepared for them to wait upwards of 30 minutes to an hour for assistance. Overall, Astoria provides an adequate level of care, but it's clear that there are a lot of issues with management. They seem to pride themselves on being the best of the best, but in reality, they are just providing the bare minimum. Hope this helps anyone navigating this tough decision.
My aunt has been living there for about 3 months now and she’s very happy with her new living arrangement as am I. The staff is very friendly and helpful and the majority of them speak Spanish which is great for my aunt who speaks very little English. The place is always very clean and smells great! I’m so glad that we found Astoria Park Senior Living for my aunt! I highly recommend this place!!
I was happy to be at this care center. Visiting my mother The place is clean and the care staff excellent.
I was very pleased upon arriving to visit with my loved one there.The staff were all pleasant. The facilities were very clean. All of my family were welcomed in the room at the same time. That meant so much for us all to be able to visit with my loved one at the same time! I love you all for the way that everything is set up there! I even met some of the residents there! I would recommend Astoria Park to anyone looking for a place that really takes care of your loved one!
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