11279 Taylor Draper Ln, Austin, TX 78759, United States
Great staff, really listen and care
My mother lived at the Renaissance Austin for the past 2 years on the Assisted Living side. My mother's and my experiences in AL have been absolutely amazing. Jennifer Scott personally checked on my mother several times after mom moved to AL and once even went to the Skilled Nursing Home my mother was staying to encourage her to cooperate with the therapists so she could come back to the Renaissance. Jennifer's care and concern was extended to me as well when she took the time out of her very busy schedule to listen to my concerns. Jennifer is both compassionate and efficient. I never had to worry about the care mom was getting because the aides and med techs were always right on top of mom's physical and emotional needs. It is very apparent none of them consider the job as just a job. Instead they consider it their purpose to work with older people. I don't know all of the aides since I was usually there during the morning shift and sometimes the weekend shift but I know they were excellent. My mother who could be quite verbal about her displeasure never complained about any of them. She often told me the nice extras they did for her. They not only made sure my mother was comfortable, but they relieved my worries about not being there all the time. I have told many of my friends about the experiences I've had at the Renaissance, and they've all agreed that this is not the typical kind of care older people receive in Assisted Living Facilities. I completely agree! Jennifer and the Renaissance AL staff are absolutely superb! Because of them, my mother considered the Renaissance her home- not just a place she had to be.
This place is gorgeous! The landscaping is lush and colorful. I love sitting on the back porch and soaking it all in. The interior is classicly decorated and smells like cookies (they frequently put out fresh delicious cookies). What I notice most about this community is how friendly the residents are- they all seem really happy. The staff is always kind and helpful. I have been very impressed by how many activities they have going on. They have physical fitness, bingo, weekly happy hours (often with live music) and a annual car show that is awesome!!
I am here at Renaisance clearing out my fathers room and just wanted to take a moment to give a good review to this place. The room is clean and quiet and has a great view out over the trees. My dad was here for the last three months of his life and I think they did a great job taking care of him. The staff is caring and kind and they did all they could for my dad. I would highly recommend this facility.
Nice location-horrible sewage smell throughout the wing where the dining room is. When it was mentioned to the staff, she replied, it is an old building & is being looked into AND is not the reason the residents will not have water (a notice we saw, said the residentswould be without water at a scheduled time the next day). Staff had problems returning calls and following through with what they said they'd do (for months, blamed a new computer program for the website not being updated but according to corporate, that was not accurate.)
